Group Reservations Executive - London

Hotel Indigo London K West Shepherd’s Bush; Greater London; On-site; GBP 24,000 - 29,000; Full time

Job summary

A prominent hotel in London is seeking a Group Reservations Executive to coordinate and enhance group stays. The role involves managing bookings from inquiry to check-out, maximizing revenue through effective room management, and serving as the primary liaison between clients and hotel teams. Ideal candidates should have previous hospitality experience, exceptional communication skills, and the ability to thrive in a fast-paced environment. Join us to create unforgettable experiences for our guests.

Benefits

Annual salary: £29,000

Pension with company contributions

50% discount in all restaurants and spa treatments

Employee rates across properties worldwide

Complimentary stay after probation

Extensive discounts on benefits platform

Private medical insurance access

Employee Assistance Programme

World-class development programmes

Bike to work scheme

Free meals on duty

Qualifications

• Experience in reservations or group coordination, preferably in hospitality.
• Strong communication skills to interact with clients and teams.
• Ability to manage multiple priorities effectively.

Responsibilities

• Manage group bookings from inquiry to check-out.
• Maximize revenue through effective room block management.
• Act as liaison between clients and hotel teams.
• Ensure accurate billing and track group accounts.
• Support smooth operations during group stays.

Skills

Organizational skills

Relationship-building

Communication skills

Attention to detail

Technical proficiency with Opera Cloud

Job description

Group Reservations Executive - London*

Turn group bookings into unforgettable stays.

At Hotel Indigo K West Shepherd's Bush, we don't just welcome guests, we bring the neighbourhood to life through tailored service, creativity, and attention to detail.

As our Groups Reservations Executive, you'll be the engine behind group stays, working closely with clients and our internal teams to ensure seamless experiences from the first enquiry to check‑out.

If you're organised and love working in a dynamic hospitality setting, this could be your next step.

What’s Our Story?

Hotel Indigo reflects the character of its local surroundings, and here in Shepherd's Bush, that means bold style, cultural flair, and individuality. Our team is at the heart of connecting with our neighbourhood and delivering standout guest experiences, and your role will be essential in bringing those big‑picture moments to life.

Benefits

• Annual salary: 29,000
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Private medical insurance access
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• World‑class development programmes, apprenticeships, and growth opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success
• A Day in Your Neighbourhood

Key Responsibilities

• Coordinate group bookings end‑to‑end: Manage group reservations and events from initial enquiry through delivery and post‑event follow‑up, maintaining accurate rooming lists, contracts, billing instructions, and special requirements in Opera Cloud.
• Manage room blocks and maximise revenue: Balance inventory, monitor cut‑off dates, track room pick‑up and deposits, upsell premium room types where appropriate, and ensure accurate billing in line with contractual agreements and credit terms.
• Maintain accurate accounts and postings: Ensure rooming lists and individual booking instructions are correctly entered in Opera, and review daily group master account postings to confirm accuracy and proper authorisation of incidental charges.
• Act as primary liaison for groups: Serve as the main point of contact between clients and internal hotel teams, coordinating with Front of House, Housekeeping, and Food & Beverage to communicate all group details, including special requests, amenities, overflow breakfast, and dining arrangements, ensuring a seamless group experience.
• Support operations and client experience: Meet and greet group leaders on arrival, assist with smooth check‑ins, manage on‑site requests or changes, and ensure every touchpoint is handled with professionalism.
• Support credit risk management: Attend Credit Meetings and proactively highlight any potential credit risks to the Financial Controller and Credit Manager.
• Manage reporting and account adjustments: Attend weekly operational and group meetings, provide forecasts and summaries for upcoming business, maintain accurate records of cancellations, no‑shows, and modifications, and apply fees in line with contract terms and client agreements.
• Lead group meetings and documentation: Prepare and chair the weekly Groups Meeting (every Thursday), ensuring all departments are aligned, and produce a Group Summary Sheet for each booking to circulate at least one week prior to arrival.
• Represent the brand: Conduct site inspections and planning meetings with potential and confirmed clients, support events and site visits, and promote the Indigo brand.

What’s Your Story?

• You're organised, commercially aware, and thrive in a fast‑paced team environment.
• Previous experience in reservations, group coordination, or events – ideally gained within a hotel or hospitality environment, with a passion for delivering personalised, high‑quality guest experiences.
• Advantageous brand familiarity – experience within the IHG portfolio is a plus.
• Exceptional communication and relationship‑building skills – warm, confident, and guest‑focused, with the ability to create genuine connections and represent the brand with professionalism and positivity.
• Technical proficiency – comfortable working with Opera Cloud or similar reservations systems.
• Impeccable attention to detail – strong organisational skills and a commitment to accuracy in every task.
• Ability to thrive in a dynamic environment – skilled at managing multiple priorities while remaining composed and service‑driven.
• Flexible and responsive – willing to support occasional evening or weekend coverage based on business needs.

If you're ready to help us deliver exceptional group stays with creativity and care, we'd love to hear your story.

Join us as our Groups Reservations Executive at Hotel Indigo K West Shepherd's Bush, and help make every stay part of something bigger.