Group Operations Manager

CKB Recruitment Ltd; Greater London; Hybrid; GBP 65,000 - 75,000; Full time

Job summary

A specialist insurance brokerage in Greater London is seeking an experienced insurance operations professional. This newly created role allows you to design operational workflows, oversee daily activities, and enhance service standards. You'll report to senior management while enjoying flexible and hybrid working arrangements. The role offers a competitive salary of £65,000 to £75,000 plus bonus and excellent benefits such as pension and private medical care.

Benefits

Pension

Private Medical

EV Salary Sacrifice scheme

Qualifications

• Experience in overseeing insurance operations in a brokerage environment.
• Strong understanding of new business marketing and client relationships.
• Ability to manage multiple tasks and improve workflows.

Responsibilities

• Oversee daily operational activities across the group.
• Manage onboarding, renewals, and claims processes.
• Enhance service standards and client outcomes.

Skills

Insurance operations management

Client outcome management

Process improvement

Team leadership

Job description

Overview

Are you an experienced insurance operations professional? We have a super opportunity here for you, to join a specialist Lloyd s Broker. They place UK And International Risks into Lloyd s of London and focus on planning and presenting solutions to start-up organisations. They are a fast growing company who can offer you some superb career options.

This is a brand new role, giving you a fantastic opportunity to own, create and design a role not previously held in the Group before.

Responsibilities

You will report into the Group CEO and Group MD, and be responsible for day-to-day operational oversight across the group, overseeing the end-to-end workflow here: new business marketing placement onboarding mid-term adjustments renewals invoicing claims liaison complaints. You will also be responsible for managing and maintaining company service standards & client outcomes, look after capacity, resourcing, and productivity, knowing where time is spent and where bottlenecks are (placement, admin, credit control, renewals, bordereaux, etc.) allocating work fairly and sensibly and building holiday/absence cover as well as MI & management reporting, looking at process improvement & automation and working with the broker admin & finance operations teams too.

Office hours are 9am to 5:30pm with an hour for lunch with flexible working options, and hybrid working available. Salary on offer is £65-£75,000 + bonus , plus company benefits such as Pension, Private Medical, EV Salary Sacrifice scheme.

If you wish to discuss this role in more detail, please contact Kieran at CKB Recruitment