Group Learning & Development Coordinator

JMG Group; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance brokerage is seeking a Group Learning & Development Coordinator to support the People Operations Team. The ideal candidate will have experience in L&D or HR, excellent communication skills, and strong attention to detail. Responsibilities include overseeing training programs, managing training records, and providing employee support. This position offers a hybrid working environment, pension scheme, and various lifestyle benefits. The successful candidate will thrive in a fast-paced, detail-driven coordination role.

Benefits

Generous salary

Company Pension scheme

27 days holiday

Life Assurance

Health Cashplan

Various lifestyle benefits

Qualifications

• Experience in an L&D, People Operations, or HR environment.
• Strong admin and coordination skills.
• Confident, friendly, and professional communicator.

Responsibilities

• Oversee coordination of CII training programme across the Group.
• Act as the main contact for CII-related enquiries.
• Organise internal and external technical training sessions.

Skills

Attention to detail

Written communication skills

Microsoft Office skills

Proactive coordination

Professional communication

Tools

HR systems

Job description

Group Learning & Development Coordinator

Location: Leeds - Guiseley Head Office

Department: JMG Group

Job Type: Full time

Contract Type: Permanent

JMG Group is a private equity-backed insurance brokerage, headquartered Leeds, with a strong and growing office presence across the UK. As a Top 30 broker with over 900 employees, we are experiencing rapid growth and continued success in the market.

We place in excess of £350 million in Gross Written Premium annually, and our teams are highly respected throughout the insurance industry. At the heart of our business is a commitment to customer excellence and always doing the right thing, which are values that shape everything we do. Our success is driven by our talented people, modern systems, and robust processes, all of which enable us to deliver exceptional service and build long-term relationships with our clients and partners.

The opportunity

We're looking for an administrative focussed and proactive Group Learning & Development Coordinator to join our dynamic People Operations Team. In this key administrative role, you’ll support employees across the entire JMG Group, ensuring the seamless coordination and facilitating the delivery of all learning and development activity.

This is a fast-paced, detail-driven, coordination position where you’ll take ownership of key L&D coordination and act as the primary contact for our professional training and qualification partners, including the Chartered Insurance Institute (CII) and major insurer partners.

Liaising closely with Regional Managing Directors, Line Managers, and learners themselves, you’ll help administer an exceptional, consistent, and professional learning experience across the business.

Key areas of responsibility

• CII Training & Professional DevelopmentOversee the coordination of the CII training programme across the Group.
• Act as the main contact for all CII-related enquiries and manage the Group CII Memberships inbox.
• Coordinate exam bookings, study materials, and funding requests.
• Track and report employee progress on CII qualifications.
• Organise revision sessions, workshops, and study groups.
• Maintain accurate qualification records and update senior management.
• Technical Training CoordinationOrganise internal and external technical training sessions for employees.
• Gather and evaluate training effectiveness through sending feedback forms and reviewing performance.
• Manage the Group’s online booking system including session uploads, reminders, and attendee administration.
• Ensure no-shows are recharged to business units where appropriate.
• Insurer Training PartnershipsAct as the key liaison for insurer-led training initiatives.
• Build strong relationships with insurer training teams.
• Promote relevant free training sessions, webinars, and workshops via the Group intranet.
• Work closely with managers to maximise employee participation.
• Employee Support & EnquiriesServe as the first point of contact for all L&D enquiries.
• Provide guidance on training options, career pathways, and qualifications.
• Manage the Group Learning inbox and ensure rapid, helpful responses.
• Training Administration & ComplianceMaintain accurate training records, certifications, and compliance documents.
• Track training completion rates and qualification progress.
• Ensure compliance with regulatory training requirements.
• Gather and analyse feedback to improve training programmes.

What we’re looking for

• Experience in an L&D, People Operations, or HR environment, with strong admin and coordination skills.
• Exceptional attention to detail.
• Confident, friendly and professional communicator, both written and verbal.
• Excellent written English and strong document presentation skills.
• Highly organised, proactive, and able to juggle multiple priorities independently.
• Skilled in Microsoft Office (Excel, Outlook, Word); HR system experience a bonus.
• Discreet and professional when handling confidential information.
• A supportive, service-oriented mindset and a passion for delivering great employee experiences.

What we offer

• Generous salary commensurate with level of experience.
• Hybrid working environment following successful probationary period (3 months).
• Company Pension scheme.
• 27 days holiday, plus birthday and option to purchase 5 extra days.
• Life Assurance.
• Bupa Health Cashplan.
• Various lifestyle benefits & discounts.

REF-225 574

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