Group IT Infrastructure Manager

Proftech Talent; Tamworth; On-site; GBP 65,000 - 70,000; Full time

Job summary

A technology solutions provider in Tamworth is seeking a Group IT Infrastructure Manager to support over 300 users across the UK, Ireland, Scotland, and Dubai. This role involves leading a team to manage critical IT infrastructure, ensuring operational efficiency, and driving technology projects. Ideal candidates should have strong networking and Microsoft technologies skills, along with leadership experience. The position offers a competitive salary and benefits, including annual leave and a pension scheme.

Benefits

23 days annual leave + bank holidays

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking

Qualifications

• Strong understanding of networking concepts and technologies.
• Experience leading teams in a technical environment.
• Familiarity with security standards and compliance requirements.

Responsibilities

• Lead a team of IT professionals to ensure smooth operations.
• Oversee infrastructure projects and daily IT operations.
• Work with departments to deliver proactive IT solutions.

Skills

Strong network admin, installation, and troubleshooting

Experience with Cisco, Fortinet, Ruckus

Good understanding of hardware and IT security basics

Strong Windows Server management skills

Skilled in Hyper-V and VMware

Proficient with Veeam for backup/replication

Strong grasp of cybersecurity measures

Working knowledge of Linux

Excellent communication skills

Leadership experience

Education

MCSE, ITIL, CCNA (or equivalent)

CISSP / Security+, ISO 27001, PRINCE2 (desirable)

Tools

SolarWinds

Nagios

PRTG

Azure AD

ServiceNow

Freshservice

Job description

Group IT Infrastructure Manager

Our client based in Tamworth, is seeking a Group IT Infrastructure Manager to support over 300 users across sites in the UK, Ireland, Scotland and Dubai. You'll lead a team of skilled IT individuals, fostering a collaborative and service focused culture.

From delivering large-scale infrastructure projects to ensuring the seamless day-to-day operation of critical systems, the Group IT Infrastructure Manager will work on meaningful projects, collaborate with cross functional teams, and directly influence the success of our organisation.

As a Group IT Infrastructure Manager, you will need to have / be :

Networking

Strong network admin, installation, and troubleshooting skills (CCNA level).

Experience with Cisco, Fortinet, Ruckus; performance and security focused.

Skilled in VLANs, VPNs, firewalls, QoS, and high-availability design.

Hardware & Infrastructure

Good understanding of hardware, cabling, wireless tech, and IT security basics.

Experience with rack servers, RAID, SAN / NAS storage.

Competent with monitoring tools (SolarWinds, Nagios, PRTG).

Microsoft Technologies

Strong Windows Server (Apply online only)), AD, Group Policy, and systems admin.

Working knowledge of Exchange Online.

Experience with Azure AD and hybrid identity.

Familiar with Intune and JAMF for device management.

Solid Office 365 and Windows 10 / 11 admin skills.

Virtualisation & Cloud

Skilled in Hyper-V and VMware (resource management, backups, failover).

Exposure to Azure, AWS, GCP for migrations and optimisation.

Communication Systems

Experience with enterprise VoIP systems.

Knowledge of IP CCTV setup, storage, and network integration.

Backup & DR

Proficient with Veeam for backup / replication.

Experience in DR planning, failover, and resilience testing.

Security & Compliance

Strong grasp of cybersecurity (firewalls, EPP, vulnerabilities, threat detection).

Understanding of ISO 27001 and GDPR; audit support experience.

Familiar with SIEM tools (Splunk, Sentinel).

Operating Systems & Automation

Working knowledge of Linux (Ubuntu, CentOS).

Scripting with PowerShell, Bash, Python.

Familiar with ITSM platforms (ServiceNow, Freshservice).

Soft Skills

Strong analytical and problem-solving ability.

Excellent communicator across technical / non-technical teams.

Highly organised with good multitasking skills.

Leadership experience driving team performance and improvement.

Certifications

Essential: MCSE, ITIL, CCNA (or equivalent)

Desirable: CISSP / Security+, ISO 27001, PRINCE2

Details

Salary: £65, 000 - £70, 000

Working Hours: Full time Monday - Friday

Location: Tamworth (on site full time)

Duration: Permanent

Role of Group IT Infrastructure Manager

Visible, approachable leader across all sites.

Partner with departments to deliver proactive, value-driven IT solutions.

Provide IT input in management meetings to support strategic decisions.

Support wider teams during peak periods to maintain smooth operations.

Oversee daily IT operations across servers, applications, and networks.

Manage installation, upgrades, and maintenance of hardware / software.

Lead procurement and lifecycle management of IT equipment.

Ensure system performance through testing, monitoring, and improvement.

Manage and optimise WAN infrastructure across all sites.

Maintain strong security controls to protect systems and data.

Proactively identify and resolve vulnerabilities through updates and patches.

Maintain robust disaster recovery and backup strategies.

Assess technology risks and implement mitigation measures.

Test and refine DR and continuity plans to ensure resilience.

Lead major infrastructure projects, upgrades, and migrations.

Work with MIS to align infrastructure and system development.

Create project plans, manage resources, and deliver on time and budget.

Manage the IT budget and track expenditure.

Build strong vendor relationships, negotiate contracts, and ensure SLAs are met.

Lead and develop 3rd Line Engineers and Helpdesk teams.

Oversee Helpdesk performance and ensure timely issue resolution.

Foster a collaborative, customer-focused, and continuously improving culture.

Stay updated on new technologies and recommend improvements.

Drive continuous improvement across infrastructure and service delivery.

Align IT services and projects with long-term organisational goals.

Strong analytical thinker with excellent problem-solving skills.

Willing to work evenings / weekends / public holidays when required.

Benefits of working as a Group IT Infrastructure Manager

23 days annual leave + bank holidays

Option to purchase up to 5 extra days annual leave

Health Cashback Plan

Pension Scheme

Life Assurance

Free Parking