Group Clinical Service Manager

South London and Maudsley NHS Foundation Trust; Greater London; On-site; GBP 72,000 - 84,000; Full time

Job summary

A leading healthcare provider in Greater London seeks an experienced Group Clinical Service Manager to oversee community services. The role demands strong leadership in delivering high-quality care while managing multiple teams and ensuring compliance with regulations. Candidates should have a robust background in mental health services, experience in organizational change, and a commitment to diversity and equality in patient care. This position offers a permanent contract and full-time hours with an annual salary of £72,921 to £83,362, based in Lewisham Hospital and various sites.

Qualifications

• Expertise at Senior Management level across a range of subjects in mental health.
• Proven track record in managing clinical service changes.
• Experience coordinating complex multidisciplinary services.

Responsibilities

• Ensure high quality of clinical services and patient safety.
• Develop integrated pathways with evidence-based interventions.
• Manage services within budget and recruit/train workforce.
• Engage staff in quality improvement initiatives.

Skills

Senior Management Expertise

Organizational Change Management

Multi-disciplinary Coordination

Negotiation Skills

Performance Management

Partnership Working

Data Interpretation

Change Management

Education

Project Management Qualification

Broad understanding of healthcare provision

Job description

Go back South London and Maudsley NHS Foundation Trust

Group Clinical Service Manager

The closing date is 01 January 2026

The Group Service Manager role will be responsible for the daily management of nominated services within the Operational Directorate. They are responsible for ensuring delivery of all aspects of their services and will provide day to day leadership to their teams. They will provide line management to Clinical Service Leads with your group of services, ensuring their services deliver the highest standards of care to our patients/service.

Responsible for community services this includes demand and capacity management, ensuring services are delivered within neighbourhood integrated models of community mental health care, ensuring Clinical Service Leads are leading actions for the appropriate management of caseloads and waits, proactive intervention including community crisis intervention where required, outcomes-based working and DIALOG+, interfacing with specialist teams to meet the total needs of patients and ensuring effective working for patients with a Learning Disability or Autistic people who are within the core community offer. Clear oversight of the dynamic support register and appropriate interface. The role also includes leading the local delivery of Trust objectives, ensuring high-quality care consistent with the CQC fundamental standards, safeguarding principles, trust values, strategy and adherence to corporate policies.

Main duties of the job

The Group clinical Service Manager for Community Services will be responsible for the overall management of a range of nominated services within the Operations Directorate. All services within the operations directorates will be managed by a team comprising the Group clinical Service Manager for Community Services and the Deputy Director and specific service responsibility. Working closely with colleagues in all other relevant teams, they will ensure excellent clinical, operational and financial outcomes. The post-holder will be expected to work as part of a services management team with other Group clinical Service Manager for Community Services, Deputy Director, Deputy Head of Nursing and Head of Nursing and Borough Service Director. In addition they may be responsible for other borough, specialist or national services as identified. This will be reviewed in line with service needs. The post-holder will also have a key role in liaising with the national commissioning, Local Authority and borough commissioning and will support Local Care Network initiatives and the integration agenda.

About us

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

• Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
• Ensuring that all our services and all staff understand and support our commitment
• We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

SLaM is a Stonewall Diversity Champion, Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe.

Job responsibilities

The key responsibilities of the role are:

• Working closely with professional heads and the Executive team to provide demonstrable assurance of the quality of clinical services including patient safety, patient satisfaction and clinical outcomes meet the required high standards.
• Working closely to develop a clear integrated pathway with effective, evidence based interventions. Responsible for writing business cases and leading staff and stakeholder consultants as required.
• Ensuring services are delivered using the resources available, ensuring each service operates within budget and taking action where necessary to manage this.
• Working with the Clinical and Deputy Director to recruit, motivate and train the workforce.
• To provide assurance of continuous quality improvement of effective and efficient clinical services by ensuring staff are engaged in these initiatives.
• To be part of and participate in the senior manager on call rota.

Person Specification

Educational/knowledge and Skills

• Expertise at Senior Management level across a range of subjects within a mental health or social care setting
• Proven track record of managing organisational change and development of clinical services
• Experience of working successfully in managing and co‑ordinating a range of complex, multidisciplinary clinical services
• Demonstrable achievement in negotiating and influencing others
• Experience of performance management of service delivery, staff and processes to ensure local and national targets are consistently achieved
• Experience of partnership working with service users, carers and other agencies
• Understands the principles relating to contractual arrangements/Service Level Agreements (SLAs) with commissioners
• Able to work collaboratively with professional leads and other managers to ensure safe and effective practice
• Able to think laterally, able to interpret data and synthesize complex information from a range of sources
• Understanding of the principles behind the Foundation Trust process and its implication in terms of service management, Monitor and model contracts.
• Broad understanding of healthcare provision together with an awareness and appreciation of current NHS policy and priorities, particularly in relation to mental health
• Knowledge of performance management methods/procedures
• Clear understanding of professional and multidisciplinary roles/working the issues
• Able to work in partnership with clinical leaders
• Experience of working collaboratively with our organisations
• Strong record of multi‑professional collaborator
• Experience of change management and workforce redesign
• Able to demonstrate a genuine commitment to ensuring that services meet the needs of services users and their carers and are delivered with multi‑cultural sensitivity
• Able to lead and generate a clear sense of direction for the service and its employees
• Have business, service planning, analytical and numeracy skills
• Able to set objective measurements and develop monitoring systems to inform the organisation
• Experience of managing integrated mental health services
• Project Management Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

South London and Maudsley NHS Foundation Trust

Address

Ladywell Unit, Lewisham Hospital and various sites

Salary

£72,921 to £83,362 a year per annum inclusive of HCAS

Contract

Permanent

Working pattern

Full‑time

Reference number

Job locations

Job locations

Ladywell Unit, Lewisham Hospital and various sites