Grocery Collection Operations Coordinator

ASDA; Leeds; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in the UK is seeking a Grocery Collection Operations Coordinator to oversee the operational activities of Click & Collect services. This role involves managing day-to-day CNC activities, ensuring service delivery, and contributing to projects that enhance customer experience and drive sales growth. The ideal candidate will have strong organisational and communication skills, with an analytical mindset. The position offers a competitive salary and an excellent benefits package including bonuses and flexible working arrangements.

Benefits

Discretionary company bonus

Company pension up to 7% matched

15% colleague discount in store and online

Free access to wellbeing services

Inclusive workplace networks

Excellent parental leave policies

Qualifications

• Strong organisational and problem-solving skills.
• Ability to manage multiple priorities and projects simultaneously.
• Excellent communication and stakeholder management skills.
• Analytical mindset with excellent attention to detail.

Responsibilities

• Oversee day-to-day CNC activities to ensure smooth operations and service continuity.
• Support future enhancements and projects focused on Click & Collect growth.
• Collaborate with cross-functional teams to implement new features.
• Manage slot optimisation to maximise capacity and efficiency.
• Monitor and report on Customer Satisfaction Index measures.
• Conduct competitor reviews to identify opportunities.

Skills

Organisational skills

Problem-solving skills

Communication skills

Stakeholder management

Analytical mindset

Attention to detail

Job description

Job Title

Grocery Collection Operations Coordinator

Location

Asda House

Employment Type

Full time

Contract Type

Permanent

Hours Per Week

37.5

Salary

Competitive salary plus benefits.

Category

Agile

Closing Date

28 December 2025

Let’s find your role:

The role is responsible for supporting the day‑to‑day operations and ensuring the smooth running of Click & Collect (CNC) services. This includes maintaining current processes (“keeping the lights on”) while driving future enhancements to improve customer experience, service levels, and sales growth. The position will play a key role in projects related to Click & Collect expansion and service improvements.

You will manage and support the operational activities of Click & Collect (CNC), ensuring consistent service delivery and operational excellence. The role will also contribute to strategic initiatives aimed at enhancing customer experience, increasing efficiency, and supporting business growth.

Key Responsibilities:

• Oversee day‑to‑day CNC activities to ensure smooth operations and service continuity. Maintain and monitor key processes to “keep the lights on” for CNC services.
• Support future enhancements and projects focused on Click & Collect growth and improved service/sales.
• Collaborate with cross‑functional teams to implement new features and improvements.
• Slot management and optimisation to maximise capacity and efficiency. Mobile check‑in process oversight and improvement.
• Monitor and report on Customer Satisfaction Index (CSI) measures. Manage signage updates and ensure compliance with brand standards.
• Conduct competitor reviews to identify opportunities and best practices. Develop and deliver communications and training materials for store teams.

Let’s find out about you:

• You will have strong organisational and problem‑solving skills.
• Ability to manage multiple priorities and projects simultaneously.
• Excellent communication and stakeholder management skills.
• Have an analytical mindset with excellent attention to detail.

Everything you’ll love

To ensure we balance moments where we know we need to collaborate together and the need for flexibility, Asda has a hybrid way of working with a minimum 3 days a week in one of our Home Offices. Over and above this, each area of Asda may have additional requirements which may require spending more days in the office, visiting suppliers, stores or depots.

You will also get an excellent benefits package including:

• Discretionary company bonus
• Company pension up to 7% matched
• 15% colleague discount in store and online
• Free access to wellbeing services such as Stream, 24/7 virtual GP, counselling, health and dental cash plans and a 24/7 employee assistance helpline, alongside discounts across a range of services and activities, from airport parking, enhanced to theme parks and cinemas.
• Asda Allies Inclusion Networks – helping colleagues to make sure everybody is included and that our differences are recognised and celebrated
• Excellent parental leave policies, including maternity & adoption leave, paternity leave, shared parental leave, neonatal care leave, and support for those doing fertility treatments.

We want all colleagues to be able to bring their best and true selves to work, every day. Simply put, we want our colleagues to be proud to be Asda and proud to be themselves.