Graduate Network Support Engineer

SME Graduate Employment Ltd; Mansfield; On-site; GBP 28,000 - 30,000; Full time

Job summary

A technical support training company based in the United Kingdom is looking for graduates to join their team in Mansfield. The role involves providing remote technical support for security systems and delivering excellent customer service. Candidates should possess a degree in hardware and networking and have a solid understanding of networking fundamentals. The company offers a starting salary of £28,000 - £30,000 with extensive training and development opportunities to ensure long-term career progression.

Benefits

Difference Maker Awards

Holiday Buy Scheme

Life and Accident Insurance

Medical Cash Plan

Cycle to Work

Birthday holiday

Perks and Employee Assistance Program

Qualifications

• Degree should cover hardware and networking.
• Knowledge of structured networks, wireless technologies, virtual servers, and cloud-hosted environments.
• Strong organisational skills and proactive attitude.

Responsibilities

• Support customers in public and private sectors with integrated security systems.
• Provide remote technical support and troubleshoot software-related faults.
• Complete clear documentation and maintain excellent customer service.

Skills

Understanding of networking fundamentals

Proactive communication skills

Troubleshooting abilities

Education

Degree covering hardware and networking

Job description

This role could be ideal if you're looking to build a long-term career in technical support and networking- with structured training, real responsibility, and progression.

You’ll support customers across a wide range of public and private sector businesses (including retirement communities, and universities); working with integrated security systems, such as CCTV infrastructure, IP networks, and IP door entry/access control systems.

You’ll provide remote technical support, troubleshooting issues across structured networks and wireless links using remote access tools to diagnose and resolve software-related faults.

As your confidence grows, you’ll take ownership of more complex technical cases and support the team during critical incidents, such as service outages, working calmly to deadlines.

Alongside the technical work, you’ll complete clear and accurate documentation and deliver excellent customer service; helping to maintain the company's reputation for quality, care, and reliability.

Training and Development

The business invests heavily in training, mentoring, and development, and graduates have historically do very well there.

You’ll complete a structured programme of training courses to help you become a recognised technical expert, with genuine long-term career progression supported at every stage.

What you'll get

• Salary: £28,000 - 30,000 depending on experience.
• Hours: Monday to Friday 8am-5pm.
• Benefits:
  • Difference Maker Awards
  • Holiday Buy Scheme
  • Life and Accident Insurance
  • Medical Cash Plan
  • Cycle to Work
  • Birthday holiday
  • Perks and Employee Assistance Program

What you'll need

• Your degree should cover hardware and networking; and you will need a decent understanding of networking fundamentals, topology, and structured networks.
• Some knowledge of the following is ideal: structured networks and wireless technologies; virtual servers, and cloud-hosted environments.
• You’ll need to be happy dealing with people, and be well organised and proactive.
• You will need to be based within commutable distance of Mansfield (for example, Chesterfield, Nottingham, or Sheffield). And a full-driving licence is essential