Graduate Mandarin Customer Service Advisor

QoH Consultancy; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

A customer service consultancy in Greater London is seeking a Graduate Mandarin Customer Service Advisor to provide assistance to clients in Mandarin. This role involves resolving customer queries via phone and email, maintaining accurate records, and liaising with site contacts. Candidates should be recent graduates, fluent in Mandarin, and possess strong communication skills. Relocation assistance and visa support are provided.

Benefits

Visa provided

Relocation assistance

Qualifications

• Fluency in Mandarin (simplified and traditional) is essential.
• Excellent communication skills for customer interactions.
• Ability to resolve issues effectively and efficiently.

Responsibilities

• Provide over the phone and email advice and support to customers.
• Resolve escalations, queries, issues, and complaints.
• Maintain accurate records on all systems.
• Supply costs and help clients understand required services.
• Liaise with site contacts for delivery and collection assessments.
• Issue invoices and manage service allocations.

Skills

Fluent spoken and written simplified and traditional Chinese

Excellent written and verbal communication skills

Empathy and complaint resolution skills

Sales and work quota management

Team player

Organizational and multitasking skills

Education

Recent graduate

Job description

About the job Graduate Mandarin Customer Service Advisor

Mandarin speaking Customer Advisor role with visa provided.

Responsibilities

• Being a point of contact for all customers providing over the phone and email advice and support
• Taking ownership and resolving escalations, queries, issues and complaints, effectively and efficiently via phone and e‑mail through a creative approach
• Keeping both customers accounts and own records accurately updated on all systems ensuring the quality of information is maintained
• Supplying costs and charges for equipment, helping the client to understand which service they require
• Liaising with site contacts to clarify information and check assess for deliveries and collections
• Issuing invoices, allocating correct services, chasing payments and initiating dispatch of equipment
• Raising cases on the CRM database daily to record account history

Requirements

• Recent graduate currently living in the UK or Europe
• Fluent spoken and written simplified and traditional Chinese
• Excellent written and verbal communication skills
• Able to listen, project empathy, and resolve complaints
• Able to meet sales and work quotas
• Be a team player
• Able to organise, prioritise, and multitask

Visa's are provided and also relocation assistance if required.

Please apply with your CV and we will get back to you as soon as possible.