Graduate IT Support Engineer

Abingdon School; Abingdon; On-site; GBP 27,000 - 31,000; Full time

Job summary

A prominent educational institution in the UK is seeking an inquisitive and motivated Graduate IT Support Engineer to join its IT team. The role involves providing high quality 1st Line Support to students and staff, managing the IT Helpdesk using Jira Service Desk, and maintaining an accurate inventory of IT assets. The ideal candidate will have excellent IT skills, strong communication abilities, and a commitment to supporting the educational environment. A full UK driving licence is required. Benefits include paid time off, healthcare, and professional development opportunities.

Benefits

25 days paid time off each year

Up to 14.1% employer pension contribution

Private healthcare insurance

Free use of leisure facilities

Cycle to work scheme

Discounted school fees

Free on-site parking

Qualifications

• Good standard of education to at least A level, preferably degree level.
• Excellent interpersonal skills and a high level of personal organisation.
• Must have a full UK driving licence.

Responsibilities

• Provide 1st Line Support via email, phone, and in-person.
• Manage the IT Helpdesk and log support tickets in Jira Service Desk.
• Maintain an accurate inventory of all IT assets.

Skills

Excellent IT skills

Interpersonal skills

Strong oral and written communication skills

Organisational skills

Willingness to learn

Personal accuracy

Education

A level or degree level education

Tools

Jira Service Desk

AV equipment

Job description

Abingdon School is seeking an inquisitive and motivated Graduate IT Support Engineer to join the team.

Location: Abingdon School, OX14 1DE

Job Type: Full Time, Permanent

Working Hours: 08:30 to 17:00, Monday-Friday

Salary: £27,035 to £30,049 per annum

Closing Date: Tuesday 27 January 2026 (Midday)

About Us

The Foundation comprises two schools: Abingdon School and Abingdon Prep School, as well as Abingdon School Enterprises. Abingdon School is a leading independent day and boarding school with more than 1,000 pupils aged 11-18. Currently a boys' school, it will become co‑educational from September 2026.

Abingdon Prep School is a vibrant and warm day preparatory school with around 200 pupils aged 4-13 which has been co‑educational since last year. Both Schools are situated in beautiful and extensive grounds, with the senior school in the heart of Abingdon on Thames, just south of Oxford, and the Prep School located a few miles away in nearby Frilford.

Graduate IT Support Engineer - The Role

As a 1st Line Support Engineer you will be responsible for overseeing the day‑to‑day operations of our Foundation IT Service Desk across all sites: Abingdon School, Abingdon Prep School and Tilsley Park.

Working in a busy and varied IT Support environment you will be responsible for providing high quality 1st Line Support to pupils, staff, parents and visitors either remotely or in person across the Abingdon Foundation. The postholder will be responsible for managing the IT Helpdesk and providing helpful and welcoming first line IT support. This will include providing technical assistance as well as logging and routing calls to other technical support colleagues.

Key Responsibilities

• 1st Line Support: Answering user queries via email, phone, or in‑person and logging support tickets in the Jira Service Desk
• Jira Service Desk: Responsible for ensuring that all incoming requests are handled promptly and effectively within set SLA, assigning tickets to the appropriate IT/IS staff, and providing regular updates to users on the status of their requests
• Asset Management: Responsible for maintaining an accurate inventory of all IT assets within the Abingdon Foundation
• Consumables (e.g. toner): Manage the procurement and inventory of IT‑related consumables such as toner and other supplies
• AV, Cables and Other: Procurement, installation, maintenance, and replacement of AV equipment, cables, and other IT‑related peripherals. Purchased and delivered in a timely and cost‑effective manner
• Equipment, New, Repair and Replace: Oversee the procurement, installation, maintenance, and replacement of IT equipment

You

• A good standard of education to at least A level, preferably degree level
• Excellent IT skills
• Willingness to learn new applications when appropriate
• Excellent interpersonal skills
• Strong oral and written communication skills
• A high level of personal organisation and accuracy
• Full UK driving licence

Benefits

• You'll get 25 days off paid time off each year plus bank holidays
• Up to 14.1% employer pension contribution
• Abingdon Foundation Death in Service Scheme
• Employee Assistance Programme
• Private healthcare insurance
• We may be able to offer flexible working from home
• Free use of leisure facilities with discounted exercise classes
• Free lunches during term time
• Cycle to work scheme
• Christmas closure days
• Discounted school fees (eligibility criteria apply)
• There are regular staff social events and opportunities to join other staff
• We offer free on‑site parking and bike storage for all staff
• We offer a range of online and in‑person courses to staff for free including first aid, mental health first aid and health and safety courses

We aim to ensure that our staffing at all levels and in all roles is diverse and we welcome applications from all backgrounds and all sections of the community.

Abingdon is committed to safeguarding the welfare of children and young people and expects all staff to share this commitment. All appointments are subject to a satisfactory enhanced DBS check.

Interview date: Thursday 05 February 2026

To submit your application for this Graduate IT Support Engineer opportunity, please click ‘Apply' now!