Graduate IT Support Analyst

End to End; Cragg Vale; On-site; GBP 26,000 - 29,000; Full time

Job summary

A successful software business in the UK is searching for a Graduate IT Project Support / Support & Implementation Analyst to assist customers with software implementations and provide ongoing support. This role involves customer interaction, managing support tickets, and requires a degree in technology or business. You will receive full training and career development opportunities within a growing team, making it an ideal start for tech-savvy graduates.

Benefits

Full training to become a system expert

Exposure to software implementation and customer support

Career development opportunities

Stable, permanent role

Qualifications

• A degree in a technology or business-related subject.
• Strong IT skills and confidence learning new systems.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• At least one year's work experience.
• Full UK driving licence and own vehicle.

Responsibilities

• Providing phone-based and online customer support.
• Logging and managing support tickets using HubSpot.
• Supporting and coordinating new client implementation projects.
• Assisting with system setup, onboarding and user training.
• Testing new software features and reporting findings.
• Supporting internal processes and project delivery.

Skills

Strong IT skills

Excellent written and verbal communication

Organisational skills

Attention to detail

Education

Degree in a technology or business-related subject

Tools

HubSpot

Job description

Overview

Are you a tech-savvy graduate who enjoys problem-solving, learning systems quickly, and helping people work smarter with software?

Graduate IT Project Support / Support & Implementation Analyst

26,500 – £29,000 per annum (DOE)

Full-time, Permanent

Location: HX7 (near Ripponden), West Yorkshire

Office-based with occasional UK travel

The Role

As a Graduate IT Project Support / Support & Implementation Analyst, you’ll support customers using the EndtoEnd system and assist with new client implementations. You’ll be trained to become a system superuser, allowing you to support users confidently, assist with onboarding, and contribute to ongoing improvements.

Key Responsibilities

• Providing phone-based and online customer support
• Logging and managing support tickets using HubSpot
• Supporting and coordinating new client implementation projects
• Assisting with system setup, onboarding and user training
• Testing new software features and reporting findings
• Supporting internal processes and project delivery
• General administration and team support

What We’re Looking For

• A degree in a technology or business-related subject
• Strong IT skills and confidence learning new systems
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• At least one year’s work experience
• Full UK driving licence and own vehicle (location not easily accessible by public transport)
• Experience in construction or manufacturing is an advantage but not essential

What You’ll Get

• Full training to become a system expert
• Exposure to software implementation, customer support and testing
• Early responsibility in a varied role
• Career development opportunities within a growing team
• A stable, permanent role in a successful software business

You must be eligible to work in the UK. Visa sponsorship is not available for this role. Recruitment agencies need not apply.

Why Apply?

This role offers real experience, real responsibility and a clear development path. If you’re looking for a graduate role where you can build practical skills, work closely with customers and grow within a supportive team, this is an excellent place to start.

Other Skills & Experience : Graduate IT Support Analyst, Graduate Application Support Analyst, Graduate Software Support Analyst, IT Project Support Analyst, Support & Implementation Analyst, Junior Implementation Analyst, Graduate Systems Support Analyst, Technical Support Analyst (Graduate), Software Implementation