Graduate Customer Service Associate

Mobile People Powered Logistics; West Midlands; On-site; GBP 26,000 - 28,000; Full time

Job summary

A family-run logistics company in Birmingham is seeking a Graduate Customer Service Associate to manage inbound and outbound customer interactions. Responsibilities include handling enquiries, providing delivery updates, and collaborating with internal teams. The ideal candidate has strong communication skills, problem-solving abilities, and good IT competency. This permanent position offers a salary between £26,000 - £28,000 and includes a 28-day holiday package.

Benefits

28-day holiday including bank holidays

Responsibilities

• Handling a wide range of enquiries through internal systems, calls, and emails.
• Working collaboratively with colleagues to deliver excellent service.
• Evaluating the current process to support improvement planning.
• Providing accurate tracking updates and estimated delivery times.
• Handling customer enquiries about orders, shipments, and deliveries.
• Investigating delivery delays, damages, or lost shipments.

Skills

Strong communication skills

Problem-solving ability

High level of organisation and attention to detail

Ability to multitask and prioritise

Good IT skills

Tools

Logistics tracking software

Microsoft Office

Job description

Overview

We are seeking a Graduate Customer Service Associate to support our Birmingham, Castle Vale based team in handling inbound and outbound calls to our key customers.

Permanent role

£26,000 - £28,000 (based on experience). Desired start date, no later than Monday, 10th of November 2025.

28-day holiday including bank holiday

Office-based

Working hours 9am-6pm

Responsibilities

• Handling a wide range of enquiries through internal systems, calls and emails, ensuring service failures are managed and customers are updated.
• Working collaboratively with colleagues such as drivers, warehouse, and operations teams to deliver excellent service
• Evaluating the current process to support improvement planning
• Providing accurate tracking updates and estimated delivery times.
• Handling customer enquiries about orders, shipments, and deliveries.
• Investigating delivery delays, damages, or lost shipments, coordinating with transport partners to find solutions.

Requirements

• Strong communication skills (verbal and written) to deal with clients and internal teams.
• Problem-solving ability to handle delivery issues.
• High level of organisation and attention to detail for managing orders and documentation.
• Ability to multitask and prioritise in a fast-paced environment.
• Good IT skills, including logistics tracking software and Microsoft Office.

Who we are

At Mobile People Powered Logistics, our people are at the heart of everything we do. We re a family-run business built on care, teamwork, and the belief that by supporting each other, we can deliver the best for our customers. We re proud to be leading the way in creating a greener future, becoming the UK s first independent logistics operator to achieve carbon-neutral certification. With a clear vision to reach zero emissions, we re showing that logistics can be both people-focused and planet-friendly.

If you are interested in this Graduate Customer Service Associate role, please apply here or send your CV to (url removed)