GP Receptionist / Administrator

NHS; Peterborough; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare practice in Peterborough is seeking a dynamic individual for a front-of-house reception role, supporting the healthcare team. Responsibilities include patient reception, handling telephone inquiries, and administrative tasks related to patient prescriptions. Ideal candidates should be organized, have good IT skills, and experience in administrative duties, particularly in a healthcare setting. The position offers flexible full-time or part-time hours and includes numerous attractive benefits, including NHS discounts.

Benefits

Free Parking

Access to NHS Discounts

Employee Recognition Rewards

Eye test vouchers

Staff Training Programme

NHS Pension Scheme

Free Tea & Coffee

Qualifications

• Well organised with the ability to multi-task and work as part of a team.
• Willingness to adapt to change and pick up new skills.
• Good written communication skills.
• Minimum of 6 months working directly with members of the public.

Responsibilities

• Support healthcare delivery to patients through reception and administrative duties.
• Handle patient appointments and communicate effectively with inquiries.
• Manage patient records and assist in prescription processes.

Skills

Organizational skills

IT skills (Word, Excel, Outlook)

Written communication skills

Multi-tasking abilities

Education

GCSE grade A to C in English and Maths

Tools

SystmOne

Job description

Job Summary

An exciting opportunity has arisen within the team at Thomas Walker Westgate Healthcare. We are looking for a dynamic and enthusiastic individual to join our existing team, in supporting the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted and interesting role which includes all aspects of Front of house reception duties, telephone and administration tasks related to patient care, utilising the new digital triage service and supporting the completion of patient prescriptions.

We will consider full time or part time applicants. Full Time hours will be over 4 days Monday - Friday working 8.30-18.30, Part time hours will be either 8-1 Monday to Friday or 1-6.30 Monday to Friday.

We are looking to interview on week commencing 23rd February 2026.

About Us

Thomas Walker Westgate Healthcare are a 24,000+ patient Practice and therefore one of Peterborough's largest practices and member of Peterborough and East PCN. We are looking for candidates, who will enjoy working in a supportive team looking after a diverse population of patients.

We are a dynamic, forward thinking practice based within the city of Peterborough, and an experienced and welcoming team of staff. Recognised as a training practice, we currently have 3 Registrars and additionally host Cambridge Medical Students. We have an excellent approach to working in partnership with our teams and have a flexible approach to all that we do. We are keen to ensure the continued long term delivery of excellent primary care to our local community.

Benefits

• Free Parking
• Access to NHS Discounts
• Employee Recognition Rewards
• Eye test vouchers
• Staff Training Programme
• NHS Pension Scheme
• Monthly Team Meetings
• Free Tea & Coffee
• NHS Continuous Service holiday entitlement honoured

Safeguarding

We are committed to safeguarding and protecting the people we care for, creating a setting in which everyone feels welcome and safe. All posts are subject to a safer recruitment process which includes the disclosure of criminal records and barring checks, scrutiny of employment history, robust referencing and other vetting checks. (*providing proof of continuous service is shown and that employment and employment dates meet the criteria)

Job Details

• Date posted: 15 January 2026
• Pay scheme: Salary £12.21 an hour
• Contract: Permanent
• Working pattern: Full-time, Part-time
• Reference number: A5113-26-0011
• Job location: Princes Street, Peterborough, PE1 2QP

Job Responsibilities

To support the efficient operation of the Practice in delivering health care support to patients. This is a multi-faceted role which includes all aspects of Front of house reception duties, administration tasks related to patient care and supporting the completion of patient prescriptions.

The post holder will be required to work 8.00 - 16.00 or 10.30 -18.30 if full time or start at 8.00 or finish at 18.30 if part time (20-25 hours per week).

Reception & telephone booking services duties

• General telephonist duties
• Booking appointments for all clinical and/or non-clinical staff
• Explaining general procedures, making other appointments and dealing with general queries
• Giving results over phone/passing urgent results to a doctor
• Taking and relaying messages by means of computer for District Nurses, Health Visitors and Midwives and other health authorities
• Ensuring reception area and waiting room are tidy
• Ensuring sufficient forms and documents are available in Reception
• Checking doctors rooms
• Opening and closing doors at the beginning, and end of day
• Work safely at all times in accordance with practice policy
• Receiving and routing patients for appointments on arrival
• Performance of any other reasonable duties requested by the Doctors, Practice Manager or Reception Team Leader
• Use of Care Navigation skills to deliver Triage through the practice's new Digital Triage service

Administrative and prescription tasks

• Deal appropriately with tasks and notifications to and from doctors, midwives, health visitors and district nurses and other health authorities
• Deal with personal tasks assigned to you within agreed service levels
• Give prescriptions to patients, check status; print medication lists for hospital purposes
• Print summaries for patient home visits
• Change patients addresses in the clinical system (Systm One), print labels, put them on paper notes, photocopy relevant documents, update system and paper notes
• Register new patients, check forms, print forms
• Take fees from patients, enter in day book and issue receipts
• Distribute patient information sheets, prescriptions, questionnaires etc.
• Distribute doctors questionnaires as required
• Scan documents and code accurately as required

Confidentiality

In the performance of the duties outlined in this role you must act within the confines of the data protection and confidentiality policy of the organisation at all times. You will be required to complete mandatory online training for this element of the role.

All such information from any source is considered strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures.

Health & Safety

• Assist in promoting and maintaining own and others health, safety and security as per policy
• Use personal security systems in the workplace according to guidelines
• Identify risks involved and manage them appropriately, attend mandatory online training
• Actively report health, safety hazards and infection risks immediately when recognisedKeep work areas and patient areas clean, assist in maintaining standards of cleanliness
• Undertake periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting welfare of children

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, ensuring respect for privacy, dignity, needs and beliefs, and completing mandatory online training.

Personal / Professional Development

Participate in any training programme implemented by the Practice, including annual performance review, maintain record of personal and professional development.

Quality

• Work to agreed quality standards and service levels
• Alert team members to issues of quality and risk
• Assess own performance and take accountability for actions
• Contribute to the effectiveness of the team by reflecting on own and team activities and making improvement suggestions
• Work effectively with individuals in other agencies to meet patient needs
• Effectively manage own time, workload and resources

Communication

• Communicate effectively with team members, patients and carers
• Recognise needs for alternative communication methods and respond accordingly

Person Specification

Essential Skills

• Well organised with the ability to multi task and work as part of a team
• Willingness to adapt to change and pick up new skills
• Good IT skills in Microsoft Office: Word, Excel, Outlook, Internet
• Flexible approach to undertaking a wide variety of tasks
• Flexible with regard to working hours (e.g., holiday and sickness cover)
• Good written communication skills

Desirable Skills

• Experience of use of the clinical system - SystmOne

Essential Experience

• At least one year experience of administrative duties
• Minimum of 6 months working directly with members of the public
• Experience answering telephone calls in a high call volume environment
• Experience working as part of a team

Desirable Experience

• Understanding of General Practice
• Minimum of 6 months working in an NHS environment

Essential Qualifications

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service to check for any previous convictions.

Employer Details

• Name: Thomas Walker Westgate Healthcare
• Address: Princes Street, Peterborough, PE1 2QP
• Website: https://www.twwhealthcare.co.uk