GP Receptionist

Wood Lane Medical Centre; Greater London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare facility in Greater London is seeking a part-time GP Receptionist / Care Navigator for 20 hours a week. Key responsibilities include reception duties, patient engagement, and maintaining medical records. Ideal candidates should have GCSE level or equivalent qualifications with a minimum grade of C in Mathematics and English, alongside relevant NVQ or AMSPAR qualifications. This is a great opportunity to work within a supportive medical team. Flexible hours with a pay rate of £12.21 per hour.

Qualifications

• GCSE level or equivalent with C or above in Mathematics & English.
• NVQ Level 2 in Health and Social Care or AMSPAR Receptionist Qualification.
• Experience in health care setting and administrative duties.

Responsibilities

• First point of contact for patients.
• Reception duties: answering phone, booking appointments, processing prescriptions.
• Keep patient medical records updated in accordance with Care Navigation Process.

Skills

Excellent written and oral communication

Clear, polite telephone manner

Competent in Office and Outlook

Effective time management

Team working

Education

GCSE Mathematics & English C or above

NVQ Level 2 in Health and Social Care

AMSPAR Receptionist Qualification

Job description

Job Role

GP Receptionist / Care Navigator (Part‑time, Permanent)

Contract & Hours

20 hours a week – 4 shifts of 5 hours (Mon‑Fri).
Shift pattern: 8:00‑13:00 (at 7:45am arrival), 8:30‑13:30, 13:30‑18:30. Rota repeats every 4 weeks. Occasional late‑night coverage after 18:30 until GP finishes face‑to‑face patients. Ad‑hoc additional hours for sickness or holiday cover.

Pay

£12.21 per hour.

Responsibilities

First point of contact for patients.
Reception duties: answering phone, book appointments, enquiries, prescription queries, e‑consult requests. Process repeat prescriptions, scan medical letters, manage the generic surgery mailbox. Liaise with the multidisciplinary team (MDT) and external agencies (secondary care, community services). Sign‑post patients to appropriate professionals or services – care navigation. Keep patient medical records updated in accordance with the Care Navigation Process. Act as central contact for patients and distribute information and enquiries to the clinical team.

Qualifications

• GCSE level or equivalent (incl. GCSE Mathematics & English C or above)
• NVQ Level 2 in Health and Social Care or AMSPAR Receptionist Qualification

Experience

• Working with the general public
• Administrative/reception duties
• Health care setting experience

Skills

• Excellent written and oral communication
• Clear, polite telephone manner
• Competent in Office and Outlook
• Effective time management (Planning & Organising)
• Team working and autonomous initiative

Personal Qualities

• Polite, confident, motivated, forward thinker
• Flexible, cooperative, caring, kind, cheerful, friendly
• High integrity and loyalty
• Empathetic in distressing situations
• Ability to work under pressure

Person Specification

Full‑time, Permanent, 20 hours a week, part‑time, 4 shifts.
Location: Hornchurch GP Practice.
Staff: GP’s, Nurses, ANP, Pharmacists, Physio, Dietitian, HCA, Admin, Reception, Managers.

Disclosure & Barring Service Check

This post requires a DBS check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.