GP Receptionist

Kings Lane Medical Practice; Bebington; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare facility in the UK is looking for a dedicated Medical Receptionist to provide exceptional support to patients and staff. In this role, you will manage appointment bookings, greet patients, handle queries, and maintain accurate records. Ideal candidates will thrive in a busy environment, have excellent communication skills, and be flexible to cover staff holidays. The position offers 30.75 hours per week with competitive pay and opportunities for professional development.

Benefits

30.75 hours per week

5.5 weeks annual leave

Training opportunities

Flexible working environment

Qualifications

• Experience as a receptionist or in customer-facing roles desirable.
• Flexible to cover holiday leave and sickness.
• Ability to quickly learn new systems.

Responsibilities

• Greet patients and assist with check-in/check-out.
• Manage appointment bookings and cancellations.
• Handle incoming calls and patient queries.
• Maintain accurate patient records.
• Process payments and prescription requests.

Skills

Outstanding communication skills

Strong IT skills

Exceptional organizational skills

Ability to multitask

Calm under pressure

Job description

Medical ReceptionistKings Lane Medical Practice

Are you a people-person with a passion for helping others? Do you enjoy being the welcoming face that makes someones day easier? If so, wed love to hear from you!

This role is ideal for someone who is not only professional and approachable but alsoflexible to support colleagues by covering staff holidays and sickness when needed. Youll be at the heart of our patient care, helping the practice run smoothly day to day.

This is a fantastic opportunity to be part of a practice where youll play a vital role in creating a positive patient experience every day.

• Contracted Hours: 30.75 hours per week
• Monday Thursday & Friday 07.45 -6.30
• Flexibility is required and essential
• Salary: £12.21 per hour
• Breaks: 30-minute lunch break plus a paid morning break
• Holiday: 5.5 weeks annual leave
• Environment: A welcoming, supportive workplace where teamwork is valued
• Growth: Opportunities for professional development and training

Main duties of the job

Responsibilities

• Greet patients warmly and assist with check-in/check-out procedures
• Manage appointment bookings, confirmations, and cancellations
• Answer incoming calls and handle patient queries with professionalism
• Maintain accurate patient records and update information when required
• Support patients with payment processes and administrative needs
• Process prescription requests accurately and efficiently
• Open, sort, and distribute post
• Scan and upload medical letters to patient records
• Carry out general office duties such as filing, data entry, and stock management
• Work as part of a supportive team, assisting colleagues where needed
• Collaborate with medical staff to ensure smooth patient care
• Protect patient confidentiality at all times
• Collaborate with medical staff to ensure seamless communication regarding patient care.
• Uphold confidentiality and adhere to data protection regulations at all times.

About us

At Kings Lane Medical Practice, were a well-established, busy training practice with a dynamic healthcare team dedicated to delivering exceptional care to our patients. Were looking for a friendly, organized, and proactive Medical Receptionist to join our supportive, hardworking team.When you become part of our team, youll work alongside a group of passionate, supportive colleagues who value collaboration and teamwork. Youll be at the heart of the patient experience, making a real impact on peoples lives.

We look forward to welcoming a new member to our team who is committed to providing excellent service in a healthcare environment

Job responsibilities

• Greet patients warmly and assist with check-in/check-out procedures
• Manage appointment bookings, confirmations, and cancellations
• Answer incoming calls and handle patient queries with professionalism
• Maintain accurate patient records and update information when required
• Support patients with payment processes and administrative needs
• Process prescription requests accurately and efficiently
• Open, sort, and distribute post
• Scan and upload medical letters to patient records
• Carry out general office duties such as filing, data entry, and stock management
• Work as part of a supportive team, assisting colleagues where needed
• Collaborate with medical staff to ensure smooth patient care
• Protect patient confidentiality at all times
• Collaborate with medical staff to ensure seamless communication regarding patient care.
• Uphold confidentiality and adhere to data protection regulations at all times.

Person Specification

Experience

• Experience in a receptionist or customer-facing role is highly desirable, especially in a healthcare setting, but were happy to provide full training for the right candidate.
• Experience of working in primary care
• Experience of working in a GP practice

Qualifications

• What Were Looking For:
• Were seeking a professional, enthusiastic individual who thrives in a fast-paced environment. The ideal candidate will have:
• Outstanding communication and interpersonal skills.
• Strong IT skills and the ability to quickly learn new systems.
• Exceptional organizational skills with a keen eye for detail.
• The ability to multitask and stay calm under pressure.
• Flexibility to cover holiday leave and sickness when required.
• Experience in a receptionist or customer-facing role is highly desirable, especially in a healthcare setting, but were happy to provide full training for the right candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.