GP Reception Supervisor

Hatfield Health Centre; Doncaster, Hatfield; On-site; GBP 25,000 - 27,000; Full time

Job summary

A healthcare center seeks an enthusiastic and reliable Reception Supervisor to lead the reception team in Doncaster. The role involves training and supervising staff, managing rotas, and overseeing the clinical rota. Candidates must have strong communication skills and a background in healthcare. The position includes full-time hours, predominantly Monday to Friday with occasional Saturdays during busy periods.

Qualifications

• Experience of working in a health care, preferably in a GP setting.
• Evidence of training, leading, appraising and supervising the performance of a reception team.
• Experience of running practice health promotion campaigns.

Responsibilities

• Train, supervise, and motivate the reception team.
• Manage the rota and monitor staffing levels.
• Promote services and ensure efficient running of the reception team.

Skills

High Level skills in Systm One clinical system

Excellent communication skills

Strong IT skills

High levels of resilience and determination

Effective time management

High customer care skills

Education

GCSE grade A to C in English and Maths or equivalent

Tools

Systm One

Job description

The Hatfield Health Centre seek an enthusiastic and reliableReception Supervisor to lead the Reception team.

The main duties of the role include training, supervision, motivationand support of the team, carrying out staff appraisals, managing the rota andmonitoring staffing levels.

The successful candidate will also be responsible foroverseeing the clinical rota and assisting with Health and Safety and CQCpreparation.

Applicants must be able to work under their own initiative,demonstrate high levels of customer service, be organised with strong communication skills,have the ability to work under pressure and set an example for the receptionteam.

The practice is open from 8.30 a.m. - 6.00 p.m. Monday toFriday. The Receptionist Supervisor will lead the preparation of the practice before it opens each day.

Please note that this is job will require full time working hours and that the Reception Supervisor works those hours over each of the 5 days of the week, Monday to Friday. The working pattern requires that the Receptionist Supervisor working at the times the practice opens and closes, for nearly all the days of the working week. There will be an occasional requirement to work some Saturdays, during vaccination campaigns.

The interview date is provisionally Wednesday October 22nd.

Main duties of the job

Promote the services offered by the Practice, champion customer service and ensure the smooth and efficient running of the reception team.

Induction and training of all new Receptionstaff as per the Practice Induction Programme.

To provide ongoing training, development, supervision andsupport to all Reception staff.

Ensure adequate staffing levels within theReception team and manage leave, absences and staff rotas.

Apply, monitor, and manage the GP rota and appointmentsystem in line with agreed policies.

Assist staff with telephone enquiries frompatients and the general public.

Deal with Reception related complaints frompatients.

Monitor requests for home visits.

Oversee Reception duties on a day-to-day basis.

Assess and evaluate systems, recommendingchanges and improvements to workflows to the Practice Management team as appropriate.

About us

Hatfield Health Centre has a committed team comprising of GPs, PA, Nurses/HCAs, Clinical Pharmacists, Reception andAdministrators and Physiotherapists, working together to deliver a high quality service to our 9,700patients. We aim to provide a personal service which is based on the fact the the practice is long established in the community. We are located in a modern, spacious building with good facilities in a small town, with a pharmacy and District Nursing on the same site.

Job responsibilities

Job Purpose

To support the Practice Management team inensuring the effective and efficient management of the reception team.

To fulfil the role of the line manager of thereception team.

Main Duties and Responsibilities

Promote the services offered by the Practice.

Induction and training of all new Receptionstaff as per the Practice Induction Programme.

To provide ongoing training, supervision andsupport to all Reception staff.

Ensure adequate staffing levels within theReception team and manage leave, absences and reception staff rotas, bearing in mind patient demand.

Manage GP and PA rotas and appointments to ensure that the practice has adequate capacity.

Apply, monitor, and manage the appointmentsystem in line with agreed policies, highlighting the requirements for locumcover.

Assist staff with telephone enquiries frompatients and the general public.

Monitor, analyse and responding to reporting on patient demand, via practice telephony and digital communications.

To be first point of contact for patient relatedcomplaints in-line Practice complaints procedure.

Monitor requests for home visits.

Oversee Reception duties on a day-to-day basis.

Assess and evaluate systems, recommendingchanges and improvements to the Practice Management team as appropriate.

Ensure that the reception team receive, assistand direct patients in accessing the appropriate service or healthcareprofessional in a caring, courteous and effective way using Care Navigation.

Lead the team though positive role-modelling andexample.

Ensure the implementation of practice proceduresand policies

Ensure all daily duties are completed before endof day.

Provide general assistance to the practice teamand project a positive and friendly image to patients and other visitors.

To lead on health promotion campaigns andmaintain up to date information for patients in the waiting area.

Implement and deliver initiatives for thepractice in achieving target based functions such as Quality and OutcomesFramework or Locally Commissioned Services.

Provide IT support to the team in the form of system administration supportfor Smart Cards.

Manage Practice Reception Staff

Managing the performance ofstaff, including staff appraisals.

Encourage and support staff induction, training,and development (including personal) using Personal Development Plans.

Encourage team working, team development andeffective communication.

Manage change and contribute to the changeprocess.

Information and Communication Assist the PM in thefollowing

Develop effective internal and externalcommunication systems.

Gather and present information to supportdecision making.

Network with colleagues from other Practices.

Other Tasks and Assistance

Mediate with staff.

Develop and write practice protocols and policies.

Assisting with work to achieve CQC standards.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths or equivalent
• High Level skills in Systm One clinical system, creating appointment schedules and reports.

Knowledge, experience and skills

• Experience of working in a health care, preferably in a GP setting.
• High levels of resilience and determination.
• Positive attitude and problem solver
• Excellent communication skills (written and oral).
• Evidence of training, leading, appraising and supervising the performance of a reception team.
• Strong IT skills, preferably in Systm One.
• Effective time management.
• Highly skilled in customer care.
• Responsive, motivated and lots of initiative
• Experience of running practice health promotion campaigns.
• In depth, practical knowledge of Systm One and its applications
• Trained and experienced in rota management software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience£25,000 - £27,000, depending on experience