GP Reception Care Navigator

SSP; Wigan; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare organization in Wigan is seeking a dedicated Care Navigator to assist patients and their families in navigating the healthcare system. The ideal candidate will ensure patients receive the necessary resources and support while managing appointments and maintaining patient records. Strong organizational skills and excellent communication abilities are essential. Previous experience as a medical receptionist is preferred. Join a team that values staff wellbeing and appreciates contributions.

Qualifications

• Proficient in Emis clinical system.
• Strong computer literacy is necessary.
• Exceptional organizational skills required for managing multiple tasks.
• Previous experience as a medical receptionist is preferred.
• Proficiency in time management essential for effective patient interactions.

Responsibilities

• Serve as the primary contact for patients, addressing inquiries and providing guidance.
• Assist with scheduling appointments and managing calendars efficiently.
• Maintain accurate patient records through diligent documentation.
• Provide front desk support including managing phone systems and greeting patients.
• Collaborate with healthcare providers for coordinated care plans.

Skills

Emis clinical system

Computer literacy

Organizational skills

Time management

Phone etiquette

Job description

OverviewWe are seeking a dedicated and compassionate Care Navigator to join our team. The ideal candidate will play a pivotal role in assisting patients and their families in navigating the healthcare system, ensuring they receive the necessary support and resources. This position requires strong organizational skills, excellent communication abilities, and a commitment to providing exceptional customer service.,

Responsibilities

• Serve as the primary point of contact for patients, addressing inquiries and providing guidance throughout their healthcare journey.
• Assist with scheduling appointments and managing calendars to ensure timely access to care.
• Maintain accurate patient records through data entry, filing, and documentation management.
• Provide front desk support, including managing multi-line phone systems and greeting patients with professionalism.
• Collaborate with healthcare providers to coordinate care plans and follow-up services.
• Ensure compliance with office management protocols while maintaining a welcoming environment for patients.
• Support administrative functions such as clerical tasks, customer support, and general office duties as needed., Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers. Processing and distributing incoming and outgoing mail. Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning. Cover sickness/annual leave and work reasonable overtime when required, including some weekends. Undertake statutory and mandatory training as required.
• APPOINTMENT SYSTEM MANAGEMENT Book/edit/cancel appointments and recalls ensuring sufficient information is recorded to retrieve medical record. Deal with home visit requests, carefully noting all details. Arrange transport to hospital appointments for housebound patients. Care navigate effectively using protocols, training and tools provided. Operate modern general practice model as per training training provided
• MEDICAL RECORDS MANAGEMENT Ensure that all records are accurately compiled in advance for each consulting session. Retrieve and refile records as required, ensuring that strict alphabetical order is adhered to. Ensure correspondence, reports, results, etc., are filed in correct record. Ensure records are kept neat and tidy and in good repair with all necessary information recorded correctly on the outer cover.

Qualifications

• Proficient in Emis clinical system
• Strong computer literacy
• Excellent organisational skills with the ability to manage multiple tasks efficiently.
• Previous experience as a medical receptionist is preferred
• Demonstrated proficiency in time management and phone etiquette to handle patient interactions effectively.

Our team is the most important part of the culture here at Ince surgery, staff wellbeing is a priority and staff feel valued and appreciated.