GP Out of Hours Administrative Support Officer

Cheshire & Wirral Partnership NHS Foundation Trust; Chester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A regional health service provider in Chester is seeking a motivated administrator to support the Out of Hours service. Responsibilities include managing call queries, supporting clinical staff, and ensuring smooth operations. The position offers flexible shifts and aligns with the Real Living Wage standards. Ideal for those who want to contribute positively to patient care in a dynamic healthcare environment.

Responsibilities

• Answer health professional phone line and manage cases using SystmOne.
• Support clinical and non-clinical staff for efficient service running.
• Receive and record specimens from patients.
• Act as the first point of contact with service users.
• Liaise with other OOH providers for patient transfers.
• Attend staff meetings and follow communication protocols.

Job description

Role Overview

The post holder will assist in the provision of a GP Out of Hours Service to the patients of Western Cheshire by supporting the clinical team in an administration capacity. Clinical and Health Care.

Responsibilities

• 1. To answer health professional phone line and add cases to SystmOne e.g. blood results, referrals from other health professionals or AVS calls.
• 2. To support clinical, non clinical staff and Service Users by contributing to the smooth running of the service.
• 3. Receive specimens from patients and record these on the audit trail to be taken to the lab.
• 4. Chaperone as and when required.
• 5. To act professionally as the first point of contact with service users and staff members using the service, whilst promoting good public relations.
• 6. To liaise with other OOH providers to pass over patients outside of the Western Cheshire boundary area, in line with the cross border agreement or transfer of call details and communicate with staff in satellite bases to ensure the smooth running of the service.
• 7. To attend staff meetings.
• 8. To follow special notes procedures to add alerts to patient records; ensuring flow of communication between the service and other healthcare providers.
• 9. To be responsible for handling telephone and face to face enquiries, concerns or comments, answering telephone calls, taking messages and taking appropriate messages as necessary whilst mindful of confidentiality.
• 10. To contact the Physical Health On-Call Tier 2 manager as required.
• 11. To follow the Business Continuity Plan in the event of a service failure to ensure the continuous running of the service.

About the Employer

Cheshire and Wirral Partnership (CWP) provides health and care services for a population of over one million people, including mental health, learning disability, community physical health and all-age disability care, as well as the provision of three GP surgeries in Cheshire. We employ around 4,500 staff across 73 sites and have services across Wirral and Cheshire, as well as Trafford, Warrington, Bolton, Halton, Liverpool and Stockport. Our aim is to help improve the of everyone in our communities, adopting a compassionate, person-centred approach to everything we do. We are rated as Outstanding for Caring by the Care Quality Commission, with a Good rating overall. As a Disability Confident Employer, Rainbow Badge Scheme member, Veteran Aware organisation and proud holder of the Armed Forces Covenant Employer Recognition Scheme Gold Award, CWP is committed to making our recruitment practices as inclusive as possible and developing a culture that values differences, and welcome applications from people who have direct experience of accessing our services.

Training & Induction

All new starters will commence in post on one fixed start date each month, in line with our Prepare to Care (P2C) induction programme date. P2C offers up to 3 weeks training to support you to meet the induction / initial training requirements of the role.

Shift Pattern

• Week 1 Friday 1830-2200 (3.5 hour shift)
• Week 2 Friday 1830-2200 (3.5 hour shift)
• Week 4 Friday 1830-2200 (3.5 hour shift)
• Week 4 Friday 2200-0800 (9.5 hour shift)
• Week 4 Saturday 2200-0800 (9.5 hour shift)

Salary and Benefits

The Trust currently supports the Real Living Wage (RLW) hourly rate as set by the Living Wage Federation and will apply a pay supplement if the national A4C hourly rate falls below this.