Government/Military

Work For Warriors Georgia; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

LTS is expanding its Emergency Response Team in Georgia and seeks Patient Service Representatives to support COVID-19 testing sites. These positions are critical for providing care, managing patient interactions, and ensuring adherence to safety protocols. Candidates should have a compassionate approach, a high school diploma, and preferred experience in customer service and data entry.

Qualifications

• Ability to create caring, compassionate relationships with patients.
• Flexibility to work nights, weekends, and on-call duties.
• Experience with customer service and data entry.

Responsibilities

• Work closely with clinical teams at COVID-19 testing sites.
• Greet patients and guide them through the testing process.
• Register patients and verify information accurately.

Skills

Customer service

Attention to detail

Collaboration

Education

High school diploma

Tools

Data entry software

Tablets

Job description

Contract | Work For Warriors Georgia | United States

Posted On 10/13/2021

Job Information

Department Name: LTS

Sector: Government/Military

City: Herndon

State/Province: VA

Zip Code: 20170

Job Description

Location: Georgia

Job Code: 1925

# of Openings: 1

Description

LTS is seeking Patient Service Representatives to join our teams supporting COVID-19 testing sites throughout the state of Georgia.

LTS is an acknowledged and award-winning multi-ISO/CMMI Level 3 appraised business focused on delivering first-class solutions to solve our clients’ unique challenges in providing quality healthcare and security to our nation.

We are expanding our Emergency Response Team in Georgia, seeking motivated professionals who are focused on providing a high level of patient care and serving their community. LTS is committed to offering eligible employees a rewarding career path as well as competitive compensation and comprehensive benefits.

Patient Service Representatives will perform a critical role in the operation of LTS’ COVID-19 testing sites. Successful candidates will demonstrate the ability to provide professional customer service for individuals, families, and community groups in compliance with LTS policies, procedures, professional standards, and safety protocols.

The Patient Service Representative will:

• Work closely with clinical and non-clinical personnel to support the safe and efficient operation of COVID-19 testing sites.
• Greet patients, respond to questions and concerns, and guide them through the testing process.
• Assist with patient registration, creating pre-registration profiles.
• Enter patient information into testing software via tablet or computer and verify accuracy.
• Verify patient identities and ensure profiles contain necessary information for specimen collection and test results.
• Guide patients, on foot or in vehicles, through the testing site safely and professionally.
• Assist with site setup and teardown as needed.
• Follow all safety, infection control, and professional protocols.
• Perform other tasks as assigned.

Required Skills & Qualifications:

• Ability to create a caring, compassionate relationship with patients and families.
• Ability to collaborate with healthcare team while providing patient service.
• Adherence to patient registration protocols.
• Ability to create and verify patient registration forms for accuracy.
• Adherence to safety and infection control protocols.
• Flexibility to work nights, weekends, holidays, and on-call duties.
• Excellent attention to detail and accuracy.
• High school diploma.
• Customer service experience preferred.
• One year of work experience preferred.
• Experience with computers, tablets, and data entry preferred.

Physical Requirements:

• Ability to work outside for extended periods.