Golf Operations Manager

Get Golfing; Hatfield; On-site; GBP 30,000 - 36,000; Full time

Benefits offered by this job

Bonus/commission scheme OTE £33,000

Pension Plans

Work From Home

Training & Development

Free Golf

50% discount on food and beverage

Staff referral programme

Job summary

A leading charity organization seeks a Golf Operations Manager at Mill Green Golf Club in Hatfield. This role focuses on ensuring smooth operations, enhancing customer experiences, and managing staff. The ideal candidate will have proven experience in golf operations management and exceptional customer service skills. Benefits include a bonus scheme, pension plans, and free golf.

Qualifications

• Proven experience in golf operations management.
• Exceptional customer service and communication skills.

Responsibilities

• Manage daily golf operations and optimize tee-time reservations.
• Lead and train staff to deliver exceptional customer service.
• Monitor financial performance and manage budgets.

Skills

Customer Service

Communication

Relationship Building

Problem Solving

Decision Making

Tools

Golf Manager

Microsoft Office

Job description

3 weeks ago Be among the first 25 applicants

About Get Golfing

Get Golfing is a charity with a purpose to improve lives through golf, aiming to make its courses and clubhouses accessible to all, and to position its sites as central to the communities it serves.

Our business model focuses on maximizing revenue through memberships, golf days, events, functions, and F&B. We believe that "our courses are for golfers while our clubhouses are for everyone".

See more: https://www.getgolfing.org

Role Purpose

Mill Green Golf Club, based in Hatfield, seeks a Golf Operations Manager to ensure smooth and efficient operations for all golf course users, providing attentive service and enhancing customer and member experiences. The role involves managing Golf Operations Assistants, most on zero hours/casual contracts, and utilizing Get Golfing's golf management software, ‘Golf Manager’, to deliver high-quality service to members, guests, and visitors.

Responsibilities

1. Oversee Daily Golf Operations

Manage daily golf operations, optimize tee-time reservations to maximize revenue, ensure smooth course flow, and implement policies to increase playing opportunities.

1. Golf Retail

Maintain golf shop inventory, oversee equipment maintenance, and ensure liability forms are signed for rentals.

1. Deliver Exceptional Customer Service

Lead and train staff, handle customer inquiries professionally, and foster a welcoming environment.

1. Golf Days & Societies

Manage golf day and society experiences, ensuring value, managing bookings, and promoting retail sales.

1. Member Engagement

Act as a primary contact for members, manage communications, and coordinate events and competitions.

1. Financial Management & Revenue Optimisation

Monitor financial performance, manage budgets, and identify profitability opportunities.

Requirements

Skills & Knowledge

• Proven experience in golf operations management
• Exceptional customer service and communication skills
• Strong engagement and relationship-building skills
• Deep understanding of golf, rules, and industry landscape
• Proficiency in ‘Golf Manager’ software and Microsoft Office
• Organizational and problem-solving skills
• Ability to influence site performance through P&L management
• Effective interpersonal skills
• Decision-making and revenue growth capabilities

Approach

• Proactive, results-oriented, strategic thinker
• Independent worker with effective decision-making skills
• Flexible schedule, including evenings, weekends, and holidays
• Strong work ethic and understanding of golf management demands
• Effective time management and prioritization
• Excellent storytelling and communication skills

Benefits

• Bonus/commission scheme OTE £33,000
• Pension Plans
• Work From Home
• Training & Development
• Free Golf
• 50% discount on food and beverage
• Staff referral programme

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management

Industries

• Leisure, Sports & Recreation