Golf Operations Assistant

Get Golfing CIO; Taplow; Hybrid; GBP 22,000 - 28,000; Full time

Job summary

A community-focused golf charity in Taplow is seeking a Golf Operations Assistant to support seamless operations at the golf course. The role involves customer service, managing tee sheets, overseeing retail operations, and maintaining accurate records. The ideal candidate will have experience in golf operations and strong organizational skills. The position offers a dynamic work environment with varying shifts, including evenings and weekends, as well as great employee benefits like free golf and training opportunities.

Benefits

Company Pension Scheme

Training & Development

Free Golf

50% discount on food

Staff referral programme

Qualifications

• Experience in golf operations is preferred.
• Ability to work shifts including weekends and holidays.
• A keen interest in golf and basic knowledge of the sport.

Responsibilities

• Be the face of the operation in all golf service-related areas.
• Contribute to the golf retail shop and oversee equipment upkeep.
• Provide excellent customer service to members and guests.
• Process payments and maintain accurate records.

Skills

Customer service

Communication skills

Problem-solving

Organisational skills

Interpersonal skills

Basic computer skills

Tools

Golf management software ('Golf Manager')

Job description

The Golf Operations Assistant will support the Golf Operations Manager in ensuring a smooth and efficient operation for all users of the golf course, delivering attentive and efficient service while enhancing the overall customer and member experience. The Golf Operations Assistant will be responsible for maintaining Get Golfing's golf management software, 'Golf Manager', to ensure a high-quality experience for the club's members, guests and visitors.

Responsibilities

• Daily Golf Operations: Be the face of the operation in all golf service-related areas of the business, which could be inside or outside (e.g., golf check-in reception, starter on the first tee, or marshal on the golf course). Deliver exceptional customer service to any golfer and effectively deal with issues on the day. Manage tee sheets to maximise availability; monitor and act on the tee sheet in line with Get Golfing\'s 4-ball policy.
• Golf Retail: Contribute to Winter Hill golf retail, ensure shop inventory is well presented, and oversee upkeep of golf buggies, rental clubs and other essential equipment. Ensure buggy rentals have signed liability forms.
• Deliver Exceptional Customer Service: Provide excellent service to all members and guests, address inquiries, concerns and complaints professionally, ensuring prompt resolution and fostering a welcoming and inclusive environment that enhances the clubhouse and golfing experience.
• Administrative Support: Process payments and tournament entries using the golf management system; maintain accurate records of reservations, equipment rentals and sales; assist with reporting and documentation as needed.

Skills & Knowledge

• Experience in golf operations.
• Exceptional customer service and communication skills, ensuring positive interactions with members, guests, visitors, and colleagues.
• Strong customer engagement skills, ability to build strong working relationships and resolve issues and complaints.
• Strong organisational and problem-solving skills to handle multiple tasks and prioritise effectively.
• Excellent influencing and interpersonal skills.
• A keen interest in golf and a basic knowledge of the sport.
• Excellent customer service skills with a friendly and approachable demeanor.
• Strong organisational skills with the ability to handle multiple tasks and prioritise effectively.
• Good communication and interpersonal skills to interact with golfers and staff members.
• Basic computer skills.
• Flexibility to work shifts, including weekends and holidays.
• A passion for creating an environment that people enjoy playing golf in.

Benefits

• Company Pension Scheme
• Training & Development
• Free Golf
• 50% discount on food
• Staff referral programme

Get Golfing is a charity with a purpose to improve lives through golf, a mission to make its courses and clubhouses accessible to all, and a vision for its sites to be central to the communities it serves. Our business model is to maximise revenue through memberships, golf days, events, functions, and F&B. We say that "our courses are for golfers while our clubhouses are for everyone".

Shift patterns would vary across the week from 5.30am through until 10pm with split shifts of early and later starts throughout the summer and across the year depending on sunlight and weather.