Global Ticketing Ops & Customer Service Exec (Remote)

Tickets For Good; Sheffield; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A nonprofit organization is seeking a Ticketing Operations & Customer Service Executive to enhance event access. This role, suitable for those with a knack for customer support, entails managing events, addressing client inquiries, and ensuring smooth communication across departments. Proficiency in customer service platforms like Zendesk and fluency in German or French are desirable. Candidates should possess strong organisational skills and a commitment to cultivating a positive customer experience. Enjoy a collaborative environment with ample opportunities for impact.

Benefits

25 days annual leave plus bank holidays

Birthday leave

Company Sick Pay

Access to Sheffield office benefits

Qualifications

• Experience in customer service within ticketing or events industry.
• Proven ability to manage multiple projects simultaneously.
• Demonstrated ability to maintain confidentiality.

Responsibilities

• Create and manage events on the platform.
• Provide first-rate customer support.
• Maintain communication channels with departments.
• Handle customer enquiries and complaints.

Skills

Customer service skills

Strong attention to detail

Effective communication

Problem-solving

Organisational skills

Ability to work independently

Fluent in German/French

Education

Minimum of 5 GCSEs A-C including Maths and English

Tools

Zendesk

Microsoft Office

Google Suite

Job description

A nonprofit organization is seeking a Ticketing Operations & Customer Service Executive to enhance event access. This role, suitable for those with a knack for customer support, entails managing events, addressing client inquiries, and ensuring smooth communication across departments. Proficiency in customer service platforms like Zendesk and fluency in German or French are desirable. Candidates should possess strong organisational skills and a commitment to cultivating a positive customer experience. Enjoy a collaborative environment with ample opportunities for impact.