Global Process Experience (GPX) Consultant

Tesco UK; Welwyn Garden City; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading retail company in the UK is seeking a candidate accountable for promoting and implementing Process Experience across global operations. Responsibilities include supporting consultants in project delivery, leading continuous improvement initiatives, and optimizing processes for better colleague support. The ideal candidate should have experience as a Project Manager or Business Analyst, familiarity with Lean Six Sigma methodologies, and the ability to engage stakeholders effectively. This role values diversity and aims to attract applicants from various backgrounds.

Qualifications

• Experience in a role such as Project Manager, Business Analyst, or Change Manager.
• Familiarity with methodologies like Lean Six Sigma or Kaizen.
• Ability to produce project plans and manage critical paths.

Responsibilities

• Support GPX Senior Consultants and Business Partners in effective project delivery.
• Lead OpEx and CI initiatives through coaching and mentoring.
• Gather requirements and map processes to optimize colleague support.
• Engage stakeholders to understand the benefits of improvements.
• Collaborate across operations to identify opportunities for change.

Skills

Project Management

Lean Six Sigma

Change Management

Coaching and mentoring

Job description

I am accountable for the promotion, facilitation, delivery and impact of Process Experience globally across operations and teams within Tesco Group to build a sustainable CI/OpEx culture delivering tangible direct and indirect benefits as well as improvements in Customer, Supplier and Colleague experience.

Responsibilities

• Supporting GPX Senior Consultants and GPX Business Partners to ensure improvements are scoped, evaluated and delivered effectively and on time; appropriate ownership of governance including documentation such as project plans, RAID logs, benefit trackers etc
• OpEx and CI Leadership, coaching, mentoring and trusted advisor status in supporting team leaders and ops managers in working with their teams to identify areas for improvement (coaching them where required) and helping to take these ideas forward through to implementation; therefore helping drive a culture of continuous improvement throughout the operation
• Helping ensure colleagues are supported by the very best processes to do their job by gathering detailed requirements and mapping processes through facilitated workshops, managing Natural Work Teams, holding effective stakeholder meetings and by analysing and interpreting data to identify trends and opportunities
• Effectively engaging and managing stakeholders alongside the Senior Consultants, fully understanding the case for change and benefits of improvements to customers and colleagues
• Building strong relationships with colleagues across relevant operations, working together collaboratively (in NWTs where required) to identify opportunities and drive change

Qualifications

• Ideally Project Manager, Business Analyst, Product owner, Change Manager (or similar role)
• Lean Six Sigma, Kaizen, Systems Thinking (or similar methodologies)
• Project Management (e.g. producing project plans, managing critical paths, maintaining RACIs & exception logs)
• Change Management

We pride ourselves on being a company where everyone’s welcome and truly feels able to be themselves. We not only celebrate diversity but recognise the value and opportunity it brings in helping us to serving our customers, communities and planet a little better every day. We strive to build a workforce that reflects our customers, not only here in the UK, but worldwide. In offering many varying working patterns across our business, our aim is to attract a diverse range of applicants from all walks of life. If you’re as passionate as we are about providing the best customer experience, we’d love to hear from you.

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