Global O2C Quality & Analytics Lead (Remote)

Informa Group Plc.; Colchester; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A global information services company located in Colchester is looking for a Global O2C Quality and Analytics Manager. This role focuses on driving operational excellence through data-driven performance management. The successful candidate will develop quality frameworks and optimize team efficiency while producing global reports. Key qualifications include expertise in performance management and analytics, alongside experience with ERP systems like SAP or Oracle. The company offers a collaborative environment with a focus on community and flexibility.

Benefits

25 days annual leave

Private medical cover

ShareMatch scheme

Wellbeing support

Career development opportunities

Qualifications

• Relevant experience in performance management, quality assurance, or business analytics.
• Experience using an ERP system (Preferably SAP and or Oracle).
• Excellent analytical skills to translate data into actionable recommendations.

Responsibilities

• Drive operational excellence across global GBS O2C operations.
• Develop quality frameworks and optimize team efficiency.
• Produce comprehensive global reporting for visibility across operational areas.

Skills

Analytical capabilities

Leadership skills

Data analysis tools

Performance management

Tools

SAP

Oracle

Power BI

Excel

Job description

A global information services company located in Colchester is looking for a Global O2C Quality and Analytics Manager. This role focuses on driving operational excellence through data-driven performance management. The successful candidate will develop quality frameworks and optimize team efficiency while producing global reports. Key qualifications include expertise in performance management and analytics, alongside experience with ERP systems like SAP or Oracle. The company offers a collaborative environment with a focus on community and flexibility.