Global Lounge Customer Care Specialist (Remote)

Swissport International AG; Remote; GBP 25,000 - 30,000; Full time

Job summary

A leading airport lounge provider in England is seeking a motivated Customer Relations Agent to join their Global Lounges team. The role involves delivering exceptional customer service to both lounge and B2B customers through various channels. Ideal candidates will possess strong communication skills, the ability to manage workloads efficiently, and experience in customer service. The company strives to leave a lasting positive impression on customers, promoting their products and maintaining relationships. This position offers a dynamic work environment focused on customer satisfaction.

Qualifications

• Demonstrable experience in a similar customer service role.
• Ability to manage workload and deadlines effectively.
• Good numeracy and literacy skills.

Responsibilities

• Deliver exceptional inbound customer service via multiple channels.
• Liaise with B2B partners for outstanding support.
• Own the customer journey to ensure a positive interaction.

Skills

Self-motivated

Strong communication skills

Teamwork

Emotional intelligence

Tools

Salesforce Service Cloud

Microsoft Office

Job description

A leading airport lounge provider in England is seeking a motivated Customer Relations Agent to join their Global Lounges team. The role involves delivering exceptional customer service to both lounge and B2B customers through various channels. Ideal candidates will possess strong communication skills, the ability to manage workloads efficiently, and experience in customer service. The company strives to leave a lasting positive impression on customers, promoting their products and maintaining relationships. This position offers a dynamic work environment focused on customer satisfaction.