Global IT Service Adoption Lead - Regional Engagement

Ernst & Young; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global professional services firm is seeking a Regional Engagement Lead to oversee technology deployment and business change initiatives. The successful candidate will manage client relationships, analyze business data, and identify upselling opportunities. Candidates should possess at least 10 years in IT and client relations, alongside strong leadership and sales skills. The role involves managing multiple projects to enhance user experience and drive efficiency in operations, providing significant career growth and impacts in the technology domain.

Qualifications

• Minimum 10 years experience in IT and client‑related work.
• Minimum 5 years experience in senior stakeholder and business relationship management.
• Proven experience leading, managing and growing large‑scale user experience and development projects.

Responsibilities

• Liaise with Clients and define best approaches per country.
• Manage relationships by region and country, delivering through the service line.
• Review financial data to enable accurate proposals.
• Develop upselling opportunities to increase revenue.
• Manage country and client reporting, highlighting improvements.
• Align processes within Service Adoption for efficient delivery.
• Manage multiple projects simultaneously with client updates.

Skills

Management Skills

Organisational Skills

Customer Skills

Business Acumen

Problem Solving Skills

Leadership

Sales

Strategy

Education

Higher education in business or related technology field

Tools

Microsoft platforms and applications

AI

Power Platform

Job description

A global professional services firm is seeking a Regional Engagement Lead to oversee technology deployment and business change initiatives. The successful candidate will manage client relationships, analyze business data, and identify upselling opportunities. Candidates should possess at least 10 years in IT and client relations, alongside strong leadership and sales skills. The role involves managing multiple projects to enhance user experience and drive efficiency in operations, providing significant career growth and impacts in the technology domain.