Global IT Operations Lead - Automation & Growth

Liberis; Greater London; Hybrid; GBP 60,000 - 75,000; Full time

Job summary

A growing FinTech company in Greater London is seeking an IT Operations Lead to manage a team of IT support technicians and enhance operational excellence across global offices. This role will require expertise in Microsoft 365 administration and network management, with an emphasis on driving automation and process improvements. The ideal candidate has proven experience in the IT sector and a passion for mentoring. The company promotes a hybrid working culture, aiming for collaboration and flexibility.

Qualifications

• Proven experience as a senior IT professional with strong operational expertise.
• Experience of managing and leading a small IT support team.
• Solid knowledge of network management, preferably with Ubiquiti systems.

Responsibilities

• Ensure operational excellence across global offices.
• Manage IT support technicians and onboarding processes.
• Identify opportunities for automation and process improvements.

Skills

Microsoft 365 administration

Network management

Stakeholder management

Scripting in PowerShell or Python

Tools

FreshService

Slack

Notion

Gong

Zendesk

Job description

A growing FinTech company in Greater London is seeking an IT Operations Lead to manage a team of IT support technicians and enhance operational excellence across global offices. This role will require expertise in Microsoft 365 administration and network management, with an emphasis on driving automation and process improvements. The ideal candidate has proven experience in the IT sector and a passion for mentoring. The company promotes a hybrid working culture, aiming for collaboration and flexibility.