Global IT Operations Analyst - Broadcast & AV Support

NBC Universal; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A global media company is seeking an IT Operations Analyst to deliver high-class IT support to clients within UK offices and a global user base. This role requires flexibility for multi-site support and offers opportunities in dispatching AV support, production, and broadcast environments. Candidates should have at least 3 years of relevant experience and a strong focus on customer service. The position demands proactive problem-solving skills and knowledge of various IT tools.

Qualifications

• Minimum 3+ years’ experience providing IT support in client-facing roles.
• Experience with WIN10 and Apple OSX desktop platforms.
• Advanced knowledge of O365 Ecosystem for both MAC and PC.

Responsibilities

• Provide high class IT support to clients in UK offices.
• Participate in shift rotations across multiple disciplines.
• Acting as smart hands for Infrastructure teams.

Skills

Customer service

Problem solving

Communication

Multi-tasking

Cyber Security protocols

Tools

O365

Service Now

Windows

Apple OSX

Cisco

Job description

A global media company is seeking an IT Operations Analyst to deliver high-class IT support to clients within UK offices and a global user base. This role requires flexibility for multi-site support and offers opportunities in dispatching AV support, production, and broadcast environments. Candidates should have at least 3 years of relevant experience and a strong focus on customer service. The position demands proactive problem-solving skills and knowledge of various IT tools.