Global IT Incident & Service Delivery Lead

Onyx-Conseil; Barton-upon-Humber; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A financial services firm in Barton-upon-Humber is seeking an experienced IT Production Support Engineer. The role involves monitoring and resolving incidents for banking applications, providing L1 and L2 support, and collaborating with global teams. Candidates must have at least 8 years of experience in IT support, with a proven track record in banking systems and CI/CD automation. The position offers hybrid working arrangements, fostering a collaborative environment and focusing on incident resolution and system stability.

Qualifications

• Minimum of 8 years of experience in IT production support.
• Proven experience in automating CI/CD pipelines.
• Familiarity with coordinating with global/regional SRE teams.

Responsibilities

• Monitor and resolve production incidents for banking applications.
• Provide L1 and L2 support and collaborate with teams.
• Lead post-incident root cause analysis and implement measures.

Skills

Troubleshooting

L1 and L2 support

Incident Management

Communication

Leadership

Tools

Splunk

AppD

Jira

ServiceNow

Linux

Windows

Python

Bash

Terraform

Docker

Job description

A financial services firm in Barton-upon-Humber is seeking an experienced IT Production Support Engineer. The role involves monitoring and resolving incidents for banking applications, providing L1 and L2 support, and collaborating with global teams. Candidates must have at least 8 years of experience in IT support, with a proven track record in banking systems and CI/CD automation. The position offers hybrid working arrangements, fostering a collaborative environment and focusing on incident resolution and system stability.