Global Head of Customer Success - REMOTE

Jobgether; Remote; GBP 70,000 - 90,000; Full time

Job summary

A leading technology recruiter is seeking a Global Head of Customer Success to lead and enhance their global customer success organization. This role focuses on maximizing retention, expansion, and customer satisfaction. The ideal candidate will have over 5 years of experience in a senior customer success leadership role within a SaaS context and a proven ability to develop high-performing teams. This position offers a competitive salary with performance bonuses and equity options, all within the fast-growing AI-centric fitness industry.

Benefits

Competitive salary with performance bonuses

Potential equity options

Impact on global fitness operations

Qualifications

• 5+ years in senior customer success leadership, preferably at a SaaS technology business with global customers.
• Strong operational experience building scalable processes and metrics-driven teams.
• Exceptional people leader with a track record of developing high-performing teams.
• Excellent communicator and collaborator, comfortable engaging with C-suite customers.
• Commercial mindset with a strong understanding of SaaS KPIs.

Responsibilities

• Lead and scale the global Customer Success organisation — hiring, mentoring, and developing a high-performing team.
• Define and execute a world-class customer success strategy that maximises retention, expansion, and advocacy.
• Partner with executive leadership to align customer success goals with company growth and product roadmap priorities.
• Drive customer onboarding excellence, ensuring rapid time-to-value across all new clients.
• Own global success metrics such as churn, expansion revenue, net retention, and customer satisfaction.
• Collaborate with Product, Sales, Marketing and Support teams to influence product enhancements.
• Develop and champion a customer advocacy programme, including references and case studies.

Skills

Senior customer success leadership

Operational experience

Team development

Communication with C-suite

Understanding of SaaS KPIs

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Global Head of Customer Success. In this role, you will lead and scale the global Customer Success organization, focusing on maximizing retention, expansion, and customer satisfaction. You will collaborate closely with various departments to align customer success goals with company objectives. This is a unique opportunity to drive customer engagement and operational excellence while making a meaningful impact in the fitness and wellness industry.

Accountabilities

• Lead and scale the global Customer Success organisation — hiring, mentoring, and developing a high-performing team.
• Define and execute a world-class customer success strategy that maximises retention, expansion, and advocacy.
• Partner with executive leadership to align customer success goals with company growth and product roadmap priorities.
• Drive customer onboarding excellence, ensuring rapid time-to-value across all new clients.
• Own global success metrics such as churn, expansion revenue, net retention, and customer satisfaction.
• Collaborate with Product, Sales, Marketing and Support teams to influence product enhancements.
• Develop and champion a customer advocacy programme, including references and case studies.

Requirements

• 5+ years in senior customer success leadership, preferably at a SaaS technology business with global customers.
• Strong operational experience building scalable processes and metrics-driven teams.
• Exceptional people leader with a track record of developing high-performing teams.
• Excellent communicator and collaborator, comfortable engaging with C‑suite customers.
• Commercial mindset with a strong understanding of SaaS KPIs.

Benefits

• Lead a global customer success transformation within a fast‑expanding, AI‑centric SaaS leader.
• Competitive UK salary band with performance bonus and potential equity options.
• Opportunity to shape both strategy and execution at an executive level.
• Work with a passionate team committed to meaningful impact on fitness operators worldwide.

Why Apply Through Jobgether?

We use an AI‑powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role’s core requirements. Our system identifies the top‑fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

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