Global Head of Customer Success & Growth

Visa; City of Westminster; Hybrid; GBP 100,000 - 130,000; Full time

Job summary

A leading technology company in the UK is seeking a transformative leader to build and scale their Client Success function for the EMEA region. This hands-on role requires strategic planning and execution to enhance client experiences and foster team development. The ideal candidate has over 15 years of experience in payments or fintech and excels at solving complex challenges while promoting a data-driven culture. Competitive compensation and global travel involved.

Qualifications

• 15+ years of experience in payments, fintech, or related sectors.
• Demonstrated ability to solve complex challenges with critical thinking.
• Strong analytical and decision-making skills.

Responsibilities

• Lead a global high-performing team of Client Success Partners.
• Champion mentorship and coaching for career development.
• Drive productivity through automation and AI enhancements.
• Build a data-driven approach to improve customer retention.

Skills

Strategic problem solving

Client Success management

Operational excellence

Leadership

Tools

Service desk / CRM systems

Job description

A leading technology company in the UK is seeking a transformative leader to build and scale their Client Success function for the EMEA region. This hands-on role requires strategic planning and execution to enhance client experiences and foster team development. The ideal candidate has over 15 years of experience in payments or fintech and excels at solving complex challenges while promoting a data-driven culture. Competitive compensation and global travel involved.