Global Customer Support Advisor

Stannah Group; Andover; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-owned manufacturing company in Andover seeks a Global Customer Support Advisor. The role involves providing exceptional support to global distributors, ensuring efficient handling of inquiries, and maintaining distributor relationships. Candidates should have 2–4 years of customer service experience, strong communication skills, and problem-solving abilities. This permanent position offers a market-aligned salary and benefits, including a profit-sharing bonus and generous holiday scheme.

Benefits

Market Aligned Salary

Profit Share Bonus Scheme

25 days holiday

Pension Scheme

Life Assurance Scheme

Employee Assistance Programme

Qualifications

• 2–4 years’ experience in a customer support or customer service role.
• Strong attention to detail.

Responsibilities

• Process and support global distributors throughout the order process.
• Manage distributor accounts and provide exceptional support.
• Troubleshoot and resolve product or service-related issues.

Skills

Strong verbal and written communication skills

Problem-solving skills

Tools

CRM software

Job description

Company Description

Stannah is a family-owned manufacturing and engineering company. Our products move people and goods in and around homes and buildings. We make life easier for people. We do this by improving access for greater convenience and independence.

Joseph Stannah founded the business in 1867. A lot has happened since then and today Stannah is a global business. The family is in their fifth generation and plays a hands‑on role in running the business.

Most people know us for our stairlifts. Our range of products includes lifts, escalators, and homelifts. We also provide maintenance and repair services.

Job Description

Global Customer Support Advisor Jobs in Andover at Stannah – Join Our Team!

Stannah has an exciting opportunity for a Global Customer Support Advisor to join the Global Customer Support Team, based in Andover.

This role will involve delivering world‑class support to our global distributors, ensuring enquiries are handled promptly, professionally, and efficiently. You will play a key role in managing distributor relationships, resolving issues, and ensuring an excellent end‑to‑end customer experience.

As a Global Customer Support Advisor, you will work 37 hours, Monday to Thursday 08:00 to 16:45, Friday 08:00 to 13:00. This position is offered on a permanent contract.

This is a great opportunity for a customer‑focused professional who thrives in a fast‑paced, global environment and is passionate about delivering best‑in‑class service.

To be successful as a Global Customer Support Advisor, it is essential that you have previous experience in customer support or customer service roles. Experience working in a global or multicultural environment would be desirable.

Global Customer Support Advisor Responsibilities

• Processing, supporting, and communicating with global distributors throughout the order process
• Managing global distributor accounts and providing exceptional end‑to‑end support
• Logging and tracking distributor interactions accurately using CRM systems
• Troubleshooting and resolving product or service‑related issues in collaboration with internal teams
• Adapting communication style to meet the needs of different global distributors

Please see the full job description here: Global Customer Support Advisor Job Description

Qualifications

• 2–4 years’ experience in a customer support or customer service role (desirable)
• Strong verbal and written communication skills
• Experience using CRM and customer service software
• Strong problem‑solving skills with high attention to detail

Additional Information

If you have previous experience working as a Global Customer Support Advisor, Customer Support Executive, Customer Service Advisor, or in a similar role and are looking for a Global Customer Support Advisor job in Andover, please click the "apply now" button or contact us for further information.

Benefits Include

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter. Based on Group Company profits
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs. For example, dental, optical, physiotherapy, chiropody treatments and more
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well‑being
• Enhanced maternity and paternity provision

Stannah Group is an equal opportunities employer. We welcome and encourage applications from candidates of all backgrounds, identities, and abilities.

We are a Disability Confident Committed Employer. We treat all our job applicants fairly and with respect. Our employees are the heart of our business.

We take great care to create a working environment where everyone feels valued. Join our team and be a part of our diverse and inclusive community!

We reserve the right to close this vacancy early if we receive high numbers of applications for the role.

Appropriate right to work must be held by applicants. Sponsorship is not available.