Global Customer Marketing Manager

Elliptic; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading blockchain solutions provider in London seeks an experienced Global Customer Marketing Manager. This role focuses on fostering customer relationships and building a community of advocates. Candidates should have at least 8 years of customer marketing experience preferably in B2B SaaS or technology, and be results-driven with excellent communication skills. The position offers a hybrid work model and benefits like private health insurance and a generous leave policy.

Benefits

Private Health Insurance

Mental Health Support

Life Assurance

Remote working budget

Learning & Development budget

25 days annual leave

Qualifications

• 8+ years in customer marketing ideally in blockchain or financial services.
• Experience in building and nurturing a customer advocacy program.
• Strong strategic thinking with data-driven marketing strategies.
• Exceptional written and verbal communication skills.

Responsibilities

• Create and nurture a community of customer advocates.
• Develop customer marketing programs like email campaigns and webinars.
• Collaborate with teams to enhance customer experience.
• Identify brand champions among customers.

Skills

Experience in customer marketing in B2B SaaS or technology

Community Building

Cross-Functional Teamwork

Results driven

Excellent Communication Skills

Fluent in English

Job description

Position Overview

Elliptic is seeking an experienced and dynamic Global Customer Marketing Manager to join our growing team. Based in Singapore or London, this role will focus on fostering long-term relationships with our existing customers, and building a vibrant community of advocates who actively recommend Elliptic’s solutions to their networks and beyond. In addition, this individual will play a role in supporting key tier 1 regional events working with the global events manager.

Key Responsibilities

Jobs to be done

There is currently no formal structure or active customer marketing, the goal of this role is to create and nurture a community that Elliptic customers and prospects want to be part of, and to be active advocates of. This will enable Elliptic to improve customer retention and grow. This role will scope a structure for, and build and run the customer program aligned with priority customer segments and, identify the tools and channels to create an industry leading program which falls into three broad categories.

Customer retention and engagement

Once a customer has signed with Elliptic, we want to deliver the best ongoing customer experience. This is an opportunity for us to differentiate from the competition. Working with Customer Success this role will understand where marketing can create touch points to create an exclusive VIP experience.

• Outcomes include creating customer marketing programs such as email campaigns, webinars and exclusive executive briefings that give customers access to the latest product roadmaps, latest Intelligence research and the latest regulatory updates before prospects or the wider community.
• Specifically for our Product Led Growth acquisition and retention strategy, this role will be pivotal in delivering ‘in and out of product moments’ of delight to increase retention and growth in these key growth accounts.

Customer advocacy & community building

Working across the business with Customer Success, Sales, Product and Execs to build the Elliptic customer community and an army of customer advocates for the Elliptic brand and our solutions.

• Outcomes include facilitating a platform where customers are empowered to share their experiences and recommend Elliptic to their peers and networks.
• Creating opportunities to network with peer groups and share experiences including an annual customer event and or advisory boards and user groups.
• Creating customer advocates through the development of a reference and referral program to help grow our customer base.

Customer Advocacy and building the Elliptic Brand

Working with the wider marketing team this role will help identify those customers who are champions of Elliptic and will advocate to help us build our brand - through ABM, media and other marketing moments.

• Creating customer advocates through the development of customer case studies, quotes, use of logos, participation in webinars, speaker slots, media and ABM to amplify Elliptic’s brand.

Skills, Knowledge and Expertise

To be successful in this role you will need

• Experience: 8+ years in customer marketing in B2B SaaS or technology companies, ideally within the blockchain, financial services, or compliance sectors.
• Community Building: Experience in building and nurturing a customer advocacy program or community of brand ambassadors.
• Cross-Functional Teamwork: Ability to work collaboratively with sales, customer success, and product teams to drive results.
• Results driven: Strong strategic thinking, with the ability to develop data-driven marketing strategies and measure their success effectively.
• Excellent Communication Skills: Exceptional written and verbal communication skills, with the ability to craft compelling messages and presentations that resonate with customers.
• Fluent in English; additional language skills in any of the key APAC languages are a plus.

How we work

• Hybrid working and the option to work from almost anywhere for up to 90 days per year.
• £500 Remote working budget to set up your home office space.

Learning & Development

• $1,000 Learning & Development budget to use on anything (agreed with your manager) that contributes to your growth and development.

Vacation / Leave

• Holidays: 25 days of annual leave + bank holidays.
• An extra day for your birthday.
• Enhanced parental leave: we provide eligible employees, regardless of gender or whether they become a parent by birth or adoption, 16 weeks fully-paid leave and leave.

Benefits

• Private Health Insurance - we use Vitality!
• Full access to Spill Mental Health Support.
• Life Assurance: we hope you will never need this - but our cover is for 4 times your salary to your beneficiaries.
• £100 cryptocurrency for you!
• Cycle to Work Scheme.

Elliptic is the leader in digital asset decisioning, we have built the most comprehensive platform for efficiently extracting crypto data and intelligence across blockchains with the greatest accuracy.

Our platform’s unrivalled uptime, scalability, depth and breadth of our data and intelligence means exacting organizations choose Elliptic for their compliance, risk management, intelligence operations and blockchain infrastructure needs.

Founded in 2013, Elliptic is headquartered in London with offices in New York, Washington D.C., UAE, Singapore and Tokyo. To learn more, visit www.elliptic.co and follow us on LinkedIn and X.