Global Customer Care Advisor: Orders & Logistics

Terumo Aortic; Scotland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A global medical device company is seeking an experienced Customer Care Advisor to join their team in Scotland. The successful candidate will handle customer orders, provide timely updates, and manage complaints, ensuring excellent relationships with clients. You should have strong experience in customer service, excellent communication and organizational skills, and be computer literate, especially in MS Office. This is a 12-month fixed-term contract, emphasizing continuous improvement and collaboration with various departments.

Qualifications

• Strong experience in a Customer Services environment.
• Excellent communication and organisational skills.
• Computer literate in MS Office.
• Knowledge of export documentation and current legislation.

Responsibilities

• Process customer orders promptly.
• Manage customer inquiries related to orders.
• Provide up-to-date schedule information to customers.
• Ensure correct inventory allocation for outstanding orders.
• Manage customer complaints effectively.
• Engage with multiple departments for accurate information.
• Maintain up-to-date work instructions.
• Support continuous improvement initiatives.
• Provide necessary documentation for shipments.

Skills

Customer service experience

Excellent communication skills

Organisational skills

MS Office proficiency

Knowledge of export documentation

Job description

A global medical device company is seeking an experienced Customer Care Advisor to join their team in Scotland. The successful candidate will handle customer orders, provide timely updates, and manage complaints, ensuring excellent relationships with clients. You should have strong experience in customer service, excellent communication and organizational skills, and be computer literate, especially in MS Office. This is a 12-month fixed-term contract, emphasizing continuous improvement and collaboration with various departments.