Global Business Analyst (FTC)

Investigo; Egham; Hybrid; GBP 50,000 - 60,000; Full time

Job summary

A leading recruitment firm is seeking a Senior Business Analyst for a 12-month FTC in Egham, focusing on a global CX transformation. The role involves leading discovery and requirements gathering, engaging stakeholders across teams, and translating complex business needs into actionable requirements. Ideal candidates will have CX and CPQ experience and the ability to navigate ambiguity in a fast-paced environment. This is a hybrid position, requiring in-office work 2 days a week.

Qualifications

• Experience as a Senior Business Analyst in transformation programs.
• Proven ability to lead discovery and requirements definition.
• Comfortable operating in ambiguous environments.

Responsibilities

• Lead discovery and requirements definition across CX journeys.
• Act as BA partner to Product Owners for product delivery.
• Document as-is and to-be processes and customer journeys.

Skills

Business Analysis

Customer Experience (CX)

Configure, Price, Quote (CPQ)

Stakeholder Engagement

Agile Methodologies

Job description

Global Business Analyst (FTC)

Location: Egham – Hybrid (2 days a week)

Salary: £50,000 -£60,000

Contract: 12 month FTC

Start : ASAP

An experienced Business Analyst is required to support a large-scale global front-office and Customer Experience (CX) transformation. The programme is focused on the design and rollout of a reusable, global booking and service platform, with the UK acting as the initial baseline before wider international adoption.

This is a senior, hands-on BA role operating within a product-led environment, working closely with Product Owners and senior stakeholders across multiple regions. The organisation is mid-transformation, with evolving ways of working, meaning this role will suit someone comfortable operating with ambiguity, influencing without authority, and bringing structure to complex problem spaces. The focus is heavily discovery-led, with an emphasis on defining the “to-be” state ahead of large-scale build activity.

Role Highlights

• Lead discovery and requirements definition across front-office and CX journeys
• Act as a senior BA partner to Product Owners, supporting product shaping and delivery
• Document as-is / to-be processes, customer journeys and functional flows
• Translate complex business needs into clear, consumable requirements and user stories
• Work on solutions around configure, price, quote (CPQ), pricing models and complex configuration logic
• Engage and influence stakeholders across UK and international teams
• Support delivery alongside third-party vendors and system integrators
• Operate effectively in a pragmatic, non-textbook agile environment

The client is moving quickly and is looking to speak to suitable candidates this week. If you are a senior BA with CX and CPQ experience and want to step into a fast-moving transformation programme, please get in touch by either applying or emailing me at (url removed)

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