Global Aftersales Spare Parts Operations Director

Lotus UK; Coventry; On-site; GBP 75,000 - 95,000; Full time

Job summary

A leading sports car manufacturer in Coventry is seeking a Global Aftersales Spare Parts Operations Director. This senior role involves developing global strategies for spare parts, ensuring service excellence, and driving profitable growth. The ideal candidate will have extensive automotive spare parts experience and be bilingual in English and Chinese. Competitive benefits and opportunities for international travel are included in this role.

Benefits

25 days’ holiday plus bank holidays

Pension scheme access

Annual bonus

Private Healthcare

Employee Car Ownership Scheme

Qualifications

• Extensive experience in the automotive spare parts sector, including proven leadership at a senior operational level.
• Strong global outlook, with experience working across international markets.
• Bilingual capability in English and Chinese is essential.

Responsibilities

• Develop and implement global spare parts supply strategies.
• Manage annual spare parts sales and profit targets.
• Oversee performance to ensure operational excellence.
• Lead the development of spare parts pricing systems.

Skills

Leadership

Cross-functional team management

Communication skills

Stakeholder management

Education

Bachelor's degree in logistics, supply chain management, or a related discipline

Job description

Group Lotus is a leading sports car manufacturer with a 75-year long history of iconic designs, groundbreaking engineering and legendary victories on the F1 track. Today we are transforming into a truly global performance car brand focused on the electrical future. In 2022 we launched the Eletre, the world’s first all-electric hyper-SUV, and in 2023 Emeya, our fully-electric Hyper-GT.

As part of the Lotus team, you push boundaries. Those of the car industry and of your own. Every member of the Lotus family has some of the pioneering mindset of founder Colin Chapman in them.

Lotus Cars builds world-class, high-performance and lightweight sports cars that are sold all around the world.

Summary :

Lotusare seeking a highly experienced Global Aftersales Spare Parts Operations Director to lead and develop our worldwide spare parts strategy. This senior leadership role will shape international aftersales operations, drive service excellence, and support successful market expansion.

What you'll do :

• Develop and implement global spare parts supply strategies, ensuring alignment with aftersales service goals and wider commercial objectives.
• Set and manage annual spare parts sales and profit targets to support sustainable business growth.
• Establish global order-management standards, define KPIs, and oversee performance to ensure consistent operational excellence.
• Lead the development and continuous improvement of spare parts pricing systems and management policies to enhance competitiveness and profitability.
• Oversee regional overseas parts ordering to ensure timely, accurate, and efficient supply to all markets.
• Identify operational and business requirements arising from organisational or market changes, working closely with IT to optimise related processes and systems.
• Support Regional Distribution Centres (RDCs) in optimising inventory structure, improving availability, and reducing slow-moving stock.
• Lead global warehouse and logistics consolidation programmes to strengthen efficiency and reduce costs.
• Ensure compliance and certification with aftermarket spare parts regulations across existing overseas markets and new territories.
• Perform additional duties as required in support of the strategic goals of the aftersales function.

What you'll bring : Essential :

• Bachelor’s degree (or higher), ideally in logistics, supply chain management, or a related discipline.
• Extensive experience in the automotive spare parts sector , including proven leadership at a senior operational level. Experience within a start-up, scaling environment, or rapid-growth business is beneficial.
• Strong global outlook, with experience working across China and international markets.
• Demonstrated ability to lead cross-functional and multicultural teams.
• Comfortable operating across Western and Chinese business cultures, with flexibility to travel as required.
• Bilingual capability in English and Chinese, with excellent communication and stakeholder-management skills.

What we offer :

In addition to a competitive salary, you will have access to the following benefits :

• 25 days’ holiday plus bank holidays.
• Pension scheme access.
• Annual bonus - non contractual.
• Private Healthcare.
• Access to the Employee Car Ownership Scheme.
• Group income protection based on length of service.
• Family Friendly policies.
• Exclusive Employee discount, wellbeing and recognition platform #ForUSLOT.

Additional Information :

• This role will be working from our Coventry office. This role will be working on-site, full time.
• Frequent travel might be required to visit different entities. Applicants must therefore possess the ability to travel freely without restrictions.