Glasgow Onsite Team Leader — SLA & Training Lead

Williams Lea; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global support services provider seeks a Team Leader in Glasgow to manage day-to-day operations and support productivity and quality improvement. The role requires strong management skills, excellent communication, and the ability to lead a team effectively. The position offers a full-time fixed-term contract with comprehensive benefits, including competitive salary and development opportunities.

Benefits

25 days holiday plus bank holidays

Private Medical Insurance

Dental Insurance

Cycle-to-work scheme

Discounted gym memberships

Qualifications

• Strong management and team-leading skills.
• Exceptional communication skills.
• Ability to work under pressure and meet deadlines.

Responsibilities

• Manage day-to-day services in Glasgow.
• Support the Account Manager with productivity and quality.
• Conduct team meetings and regular 1-2-1 sessions.

Skills

Strong management skills

Team-leading skills

Customer focused

Exceptional communication skills

Time management

Organisational skills

Tools

Microsoft Office

Job description

A global support services provider seeks a Team Leader in Glasgow to manage day-to-day operations and support productivity and quality improvement. The role requires strong management skills, excellent communication, and the ability to lead a team effectively. The position offers a full-time fixed-term contract with comprehensive benefits, including competitive salary and development opportunities.