German speaking Customer Success Manager

JR United Kingdom; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading SaaS company in London is seeking a German speaking Customer Success Manager to drive the success of clients in the DACH market. The role involves managing client relationships and collaborating with cross-functional teams. Ideal candidates will have strong eCommerce experience and excellent communication skills. This fast-growing company offers a competitive package including bonus and commission.

Benefits

Strong package with bonus

Commission

RSUs

Qualifications

• Fluency in German and English is essential.
• Experience in Customer Success, Account Management or eCommerce management.
• Strategic mindset with strong commercial acumen.

Responsibilities

• Own the success of clients in the DACH market.
• Drive client strategy, retention and expansion.
• Collaborate cross-functionally with product, sales, and tech teams.

Skills

Fluency in German

Experience in eCommerce

Excellent communication skills

Strong commercial acumen

Confidence in client management

Job description

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German speaking Customer Success Manager, london

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Client:

Alderson James

Location:

london, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.08.2025

Expiry Date:

10.10.2025

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Job Description:

We’re working with a market leading global eCommerce platform that powers some of the world’s most iconic brands. This fast growing SaaS company is scaling rapidly and is now looking for a German speaking Customer Success Managers to join their team in London (3 days in the office per week).

What you'll be doing:

• Own the success of clients in the DACH market, acting as a trusted advisor
• Drive client strategy, retention and expansion
• Collaborate cross-functionally with product, sales, and tech teams
• Work with senior stakeholders at globally recognised brands

What they’re looking for:

• Fluency in German and English is essential
• Experience in eCommerce is essential - whether in Customer Success, Account Management or eCommerce management / consultancy
• Confidence managing a range of clients (ideally within SaaS or eCommerce tech)
• A strategic mindset with strong commercial acumen
• Excellent communication and relationship building skills

Why this role?

• Be at the heart of international eCommerce expansion
• Partner with leading retailers and brands across Europe
• Work with a high growth SaaS platform backed by cutting edge tech
• Strong package with bonus, commission, and RSUs on offer