German Speaking Customer Service Advisor

Tate; Milton Keynes; On-site; GBP 30,000; Full time

Job summary

A well-established British brand is looking for a German Speaking Customer Service Advisor in Milton Keynes. The role involves handling customer inquiries over the phone, email, and web chat, ensuring excellent service delivery. Candidates should be fluent in German and have conversational English. This position offers a competitive hourly rate of £14.56, with prospects of becoming permanent and hybrid working arrangements afterward.

Benefits

Weekly pay via Tate Recruitment

Overtime opportunities

28 days holiday

Reward vouchers and 50% staff discount

Cycle to Work Scheme

Discounted gym membership

Health Shield Cash Plan

Life Assurance

Qualifications

• Fluency in German required.
• Conversational English to communicate effectively.
• Experience in a similar customer service role is a bonus.

Responsibilities

• Handle inbound communications in German and English.
• Support customers with orders, deliveries, and complaints.
• Deliver fast, friendly, and solution-focused support.

Skills

Fluency in German (spoken and written)

Conversational English

Excellent communication and interpersonal skills

Passion for customer service

Job description

Overview

German Speaking Customer Service Advisor

Location: Office-Based in Milton Keynes
Hourly Rate: £14.56 per hour
Start Date: ASAP
Contract: Temporary to Permanent

Are you fluent in German (spoken and written) and confident communicating in conversational English? This role is with a well-established British brand known for its commitment to excellence and career development. If you're customer-focused, proactive, and ready to grow your career in a supportive and international environment, this could be the perfect role for you.

Working Hours

• Shift: 08:00 - 17:00 or 09:00 - 18:00, 5 days per week (including every other weekend)
• Flexibility to work until 18:00 on weekdays
• Training: Monday to Friday, 10:00 - 19:00 (first 4 weeks)

Please ensure full availability during training - no holidays during this period

Your Role

As a German-Speaking Customer Service Advisor, you'll be the first point of contact for customers across the globe via phone, email, and web chat. You'll play a key role in delivering a seamless and positive experience for every customer.

Key Responsibilities

• Handling inbound communications in German and English
• Supporting customers with orders, deliveries, returns, cancellations, and complaints
• Sharing information on promotions and exclusive offers
• Providing fast, friendly, and solution-focused support

What We're Looking For

• Fluency in German (spoken and written)
• Conversational English - enough to communicate confidently with colleagues and customers
• Excellent communication and interpersonal skills
• A genuine passion for customer service
• Previous experience in a similar role is a bonus - but not essential

What You'll Get

During the 3-month probation:

• Weekly pay via Tate Recruitment
• Office-based in Milton Keynes
• No second probation period once permanent

Once permanent:

• Annual salary: £29,722.68
• Hybrid working available after probation
• Overtime opportunities
• 28 days holiday (inclusive of Bank Holidays, increasing with service)
• Reward vouchers and 50% staff discount
• Cycle to Work Scheme
• Discounted gym membership
• Health Shield Cash Plan
• Life Assurance
• Fun and interactive break-out areas with games, vending machines, and complimentary refreshments

Ready to Apply?

If you're fluent in German and ready to deliver exceptional service for a respected brand, we'd love to hear from you. Submit your CV today and we'll be in touch to discuss next steps.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy. Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

Job Info

Job Title: German Speaking Customer Service Advisor

Company: Tate

Location: Milton Keynes, Buckinghamshire

£14.56 Per hour plus bonus

Posted: Sep 12th 2025

Closes: Oct 13th 2025

Sector: Customer Services

Contract: Temporary

Hours: Full Time

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