German-Speaking Customer Experience Specialist (Hybrid)

Vintage Cash Cow; Leeds; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A dynamic retail company is seeking a Customer Experience Agent - German Speaking in Leeds. This full-time role focuses on providing exceptional service through various channels like phone, email, and social media. You're expected to handle customer queries and complaints with empathy while supporting sales processes. An ability to operate in a fast-paced environment and effectively communicate in German is essential. The position offers a competitive salary ranging from £25,000 to £28,000 per year.

Qualifications

• Proven experience in customer service, contact centres, or sales environments.
• Ability to balance speed with accuracy and quality.
• Confidence in handling objections and complaints fairly.

Responsibilities

• Deliver excellent customer service across all channels.
• Handle complaints with professionalism and empathy.
• Support sales and buying conversations.

Skills

Customer service experience

Excellent verbal and written communication

Problem-solving skills

CRM systems familiarity

Empathy and clarity

Job description

A dynamic retail company is seeking a Customer Experience Agent - German Speaking in Leeds. This full-time role focuses on providing exceptional service through various channels like phone, email, and social media. You're expected to handle customer queries and complaints with empathy while supporting sales processes. An ability to operate in a fast-paced environment and effectively communicate in German is essential. The position offers a competitive salary ranging from £25,000 to £28,000 per year.