German Speaking Customer Account Manager

Manpower; Leeds; On-site; GBP 25,000 - 27,000; Full time

Job summary

A fast-growing e-commerce retailer seeks a confident German Speaking Customer Account Manager to manage customer accounts, handle enquiries, and resolve issues. The ideal candidate will have experience in customer service, be fluent in German and English, and possess strong IT skills. This role, based in York, offers a competitive salary, private healthcare, and opportunities for career development within a supportive environment.

Benefits

Competitive salary

Private healthcare

Free on-site parking

Company pension scheme

Paid holidays

Career development opportunities

Qualifications

• Experience in account management or e-commerce support is needed.
• Must be proactive, self-motivated, and able to work independently.
• A full UK driving licence is required.

Responsibilities

• Act as the primary point of contact for German-speaking customers.
• Investigate and resolve website-related queries and order issues.
• Maintain accurate customer records within CRM systems.

Skills

Fluent German and English (spoken and written)

Previous experience in customer service

Strong communication and interpersonal skills

Highly organised with excellent attention to detail

Strong IT skills, with CRM experience

Tools

CRM systems

E-commerce platforms

Job description

German Speaking Customer Account Manager

Customer Account Manager – German Speaking (E-commerce)

Location: York (Office‑based); Contract: Full‑time, Permanent; Hours: Monday to Friday 9:00–5:30 or 8:00–4:00, 40 hours; Salary: £25k–£27k Experience‑based + Excellent Benefits

Role Overview

A fast‑growing e‑commerce retailer based in York seeks a confident and proactive German‑speaking Customer Account Manager to join its in‑office customer operations team. This customer‑facing role focuses on managing German‑speaking customer accounts, responding to website and platform queries, and supporting client discussions across digital channels. The successful candidate will be a self‑starter, highly organised, and comfortable taking ownership of customer issues from start to finish. A full UK driving licence is required.

Key Responsibilities

• Customer & Account Management
  • Act as the primary point of contact for German‑speaking customers and accounts.
  • Manage and respond to customer enquiries relating to website orders, accounts, and e‑commerce platforms.
  • Handle client discussions professionally via email, phone, and internal systems.
  • Build strong relationships with customers, ensuring a high level of service and satisfaction.
• Website & Platform Support
  • Investigate and resolve website‑related queries, order issues, and platform functionality questions.
  • Liaise with internal teams (e‑commerce, logistics, technical support) to resolve customer issues efficiently.
  • Proactively identify recurring issues and suggest improvements to processes and customer experience.
• Operational & Administrative Support
  • Maintain accurate customer records and account notes within CRM and internal systems.
  • Track queries, resolutions, and follow‑ups to ensure timely outcomes.
  • Support reporting on customer trends, issues, and account activity where required.
• Proactive Account Ownership
  • Take full ownership of customer queries through to resolution.
  • Actively follow up on open cases and outstanding actions.
  • Identify upselling or retention opportunities where appropriate.

Essential Skills & Experience

• Fluent German and English (spoken and written).
• Previous experience in customer service, account management, or e‑commerce support.
• Confident handling website, platform, and order‑related queries.
• Strong communication and interpersonal skills.
• Highly organised with excellent attention to detail.
• Proactive, self‑motivated, and able to work independently.
• Strong IT skills, with experience using CRM systems, e‑commerce platforms, or order management systems.
• Full UK driving licence and ability to commute to an office‑based role in York.

Desirable Experience

• Experience working within an e‑commerce or online retail environment.
• Familiarity with international customers or German‑speaking markets.
• Experience supporting B2B or key customer accounts.

Benefits

• Competitive salary
• Private healthcare
• Free on‑site parking
• Company pension scheme
• Paid holidays
• Supportive, modern office environment
• Career development and progression opportunities