German-speaking Customer Services

CPS; Leicester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A logistics organization based in Leicester is seeking a passionate Customer Service / Planner. Your responsibilities will include improving vehicle flow and managing carrier availability. The ideal candidate will be fluent in French, customer-service focused, and proactive. This position offers ambitious career plans and a personalized development plan to support your success. Join a company that's experiencing year-on-year growth and is committed to changing the transport industry.

Qualifications

• Must be fluent in French.
• Confident in a customer service role.
• Focused on results and performance.

Responsibilities

• Improve vehicle flow throughout the network.
• Work with development team on IS systems implementation.
• Manage carrier availability.

Skills

Fluent in French

Customer service focus

Communication skills

Proactive attitude

IT literacy

Education

Degree level education or equivalent

Job description

Transport, network, logistics, supply chain, planning, customer service A- level student considered.

Our client needs passionate, forward thinking people to join them on their mission to be the most technically advanced logistics organisation in Europe. Their vision is to radically reduce transport cost, provide service excellence and a platform for sustainable continuous improvement.

As a Customer Service / Planner they can offer you?

Ambitious career plans

A personalised development plan focused on your success.

Regular promotion for those who deliver their objectives consistently.

The opportunity to join a business experiencing year on year growth.

Why? Because they want to change the Transport industry. In order to do that, they've got to be the first choice for any Logistics professional to work with.

Key Tasks

• Must be able to speak French
• Improving Vehicle flow throughout their Network
• Working closely with the development team on the implementation of IS systems
• Driving system improvement
• Focus on Carrier Network adherence and improvement
• Accountability and Ownership of cost based KPIs
• Daily performance reviews
• Forecasting transport requirements and sourcing vehicles
• Carrier availability management
• Maintaining Reference Data

Qualifications

• Quick-witted
• Confident
• Customer-service focused
• Pro-active and driven
• Results and performance focused
• Excellent at communicating with lots of different levels and types of people
• IT literate - our systems are the heart of our business!
• Have a degree level education or Equivalent