German & English Speaking Customer Advisor

South West Recruitment Ltd; City Of London; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency is seeking a permanent Customer Service Advisor fluent in both English and German. This hybrid role based in London involves responding to customer queries via email, phone, and chat. Successful candidates will have excellent communication skills and a commitment to providing exceptional service. The position offers a competitive salary of £26,312 annually and various benefits including a positive work culture, pension scheme, and discounted gym membership.

Benefits

Pension Scheme with Standard Life

Eye test vouchers and discounts

Discounted corporate gym membership

Apprenticeships and career schemes

Recognition and reward schemes

Qualifications

• Must be able to communicate and empathize with customers.
• Professional demeanour is essential.
• Willingness to assist customers with their challenges.

Responsibilities

• Respond to emails and calls in English and German.
• Handle customer queries and provide translations.
• Deliver excellence in customer service via various channels.

Skills

Fluent in English

Fluent in German

Excellent communication skills

Empathy

Confidence

Job description

Overview

We are recruiting for a permanent Customer Service Advisor to speak both German and English.

Hybrid for London office

Main Purpose of role

• Responding to English and German emails, answering English and German calls.
• Dealing with customer quires on our system and translating replies from English to German and German to English.
• To deliver customer service / excellence in all aspects of supporting the clients customers over the phone and in writing in both English and German.
• You will be communicating directly with customers on the phone, by email, social media and live web chat.

Reporting

The Multilingual Consultant will report into the German Team Leader.

You should have

• A natural ability to communicate and empathise
• A confident and professional manner
• A real willingness to help a customer with their challenge
• The desire to have fun at work!

Salary

£26,312 per annum

Location

Hybrid for London office

Hours

40 paid hours per week.

Shifts

Monday - Saturday, based on a shift pattern. 8 hour shifts between the opening hours of 8am - 8pm. Rota provided 2 weeks in advance for easy planning.

Benefits

• IIP Accredited Employer
• Great working culture of fun and sociable team environment
• Pension Scheme with Standard Life
• Eye test vouchers and discounts
• Discounted corporate gym membership with Anytime Fitness (24 hour gym with over 5000 sites globally)
• Involvement with local charities and fundraising days
• Campaign specific benefits including discounts, incentives and prizes
• Apprenticeships qualifications and career flight path schemes
• Recognition and reward schemes with Love to Shop Voucher rewards

How to apply

To apply for this position please submit an up to date CV or alternatively call Sara, Nikola or Alan for more details.