German Customer Service Advisor

Focus Resourcing; Weybridge; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A client from Weybridge is seeking a German Customer Service Advisor to handle customer enquiries and order processing. This hybrid role requires fluency in both German and English, excellent communication skills, and the ability to multitask. Candidates should have experience in a fast-paced environment and a working knowledge of MS Office. Enjoy benefits like a generous holiday allowance and a yearly discretionary bonus while working Monday to Friday.

Benefits

Generous holiday allowance

Pension contributions 4.5% matched

Yearly discretionary bonus

Life assurance 4* annual salary

Flexible benefits platform

Independent financial advice service

Enhanced Employee Assistance programme

Shopping discounts with retailers

Qualifications

• Fluent in German and English, both verbal and written – essential.
• Experience working in a busy and demanding environment.
• Good working knowledge of MS Office.

Responsibilities

• Process sales orders and quotations.
• Develop relationships with customers and assist with any enquiries.
• Respond to all inbound calls & emails quickly and efficiently.

Skills

Fluent in German

Fluent in English

Excellent communication skills

Ability to multitask

Organisational skills

Tools

MS Office

Oracle

Job description

Overview

An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately.

Job Details

• Job Type: Permanent
• Working Hours: Monday-Friday, 8am-4:30pm / 8:30am-5pm
• Location: Weybridge, Surrey – hybrid working

Benefits

• Generous holiday allowance
• Pension contributions 4.5% matched
• Yearly discretionary bonus
• Life assurance 4* annual salary
• Flexible benefits platform
• Independent financial advice service
• Enhanced Employee Assistance programme
• Shopping discounts with retailers

Responsibilities

• Process sales orders and quotations
• Develop relationships with customers and assist with any enquiries
• Respond to all inbound calls & emails quickly and efficiently
• De‑escalate calls and emails effectively and know when to escalated to senior team members for resolution support
• Work flexibly to assist and support other areas of the Customer Service department and customers as and when necessary
• Many other duties; full job description available upon request

Qualifications

• Fluent in German and English, both verbal and written – essential
• Experience working in a busy and demanding environment
• Commercially aware
• Ability to multitask with confident organisational skills
• Excellent communication skills
• Good working knowledge of MS Office
• Previous experience of Oracle would be advantageous but not essential