General Service Technician

ZipRecruiter; Haverhill; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading automotive service provider in the UK is looking for a motivated General Service Technician. Responsibilities include routine vehicle repairs and maintenance, tire services, and customer communication. Candidates should have a High School Diploma and automotive training. This position offers competitive hourly wages and benefits such as paid vacation, healthcare, and career advancement opportunities.

Benefits

Performance-based incentives

Paid vacation and holidays

401(k) eligibility

Employee discounts

Healthcare, vision, and dental insurance

Qualifications

• Must possess a current valid driver’s license.
• Commitment to owning a basic set of tools.

Responsibilities

• Perform basic vehicle services and repairs.
• Conduct tire services including balancing and repairs.
• Complete Monro's Courtesy Inspection on guest vehicles.

Skills

Basic vehicle services and repairs

Tire Services

Customer communication

Education

High School Diploma or equivalent

Automotive training or equivalent experience

Job description

Overview

Monro’s family of brands is a leading automotive service and tire dealer in the United States. We work on vehicles with a people-first approach, valuing every guest and teammate.

Headquartered in Rochester, NY, Monro operates nearly 1,300 auto repair shops and tire dealers in 32 states. We power 16 tire and auto service brands, serving customers from large cities to small towns. Under the Monro banner, we are united as TEAM, sharing a mission to provide the highest quality tire and auto service in the industry.

We are looking for motivated individuals at various career stages who share our vision. Opportunities exist in retail locations across brands, field management, and at our Store Support Center in Rochester, NY. If you like helping others, enjoy working on cars, and value teamwork, honesty, and integrity, Monro may be your destination.

About The Role:

Compensation is $16-18 per hour based on experience.

The General Service Technician is a blended role with front and back shop responsibilities, including at least two days per week of front counter duties. This role performs routine vehicle repairs and maintenance per company standards and manufacturer specifications, and communicates vehicle issues and solutions to guests. As a key holder and manager on duty (MOD) when needed, the General Service Technician contributes to a superior guest experience, drives sales of automotive services and tires, and maintains a welcoming in-store atmosphere.

Responsibilities

• Accurately perform basic vehicle services and repairs in accordance with Monro standards of operation.
• Tire Services – wheel removal, balancing, patch/plug repairs, changing, mounting, installation and TPMS service.
• Vehicle Services – lubrications, oil changes, basic maintenance (e.g., bulb, wiper blade, and filter replacements), battery testing and installations.
• Consistently complete Monro’s Courtesy Inspection on every guest vehicle, identifying, documenting, and communicating additional needed services and repairs.
• Assist in inventory management, including pulling tires and parts, unloading and stocking inventory.
• Assist with general store duties to maintain a clean, guest-ready environment.
• Adhere to Monro safety standards, including Wheel Torque, Oil safety and compliance procedures.
• Test drive vehicles in accordance with Monro’s Road Test policy and local traffic and safety laws.
• Understand and adhere to company policies and procedures, governmental standards (environmental codes, ANSI/OSHA). Follow safety standards from training and policies.
• Maintain technical knowledge through Monro University training and operate/maintain equipment safely.
• Under management direction, assist with guest care, work orders, register assistance, facility maintenance, and outside purchase ordering. Assist with opening/closing responsibilities as a secondary key carrier. Communicate all Monro products and services effectively to guests.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Automotive training or equivalent combination of education and experience.
• Must possess a current valid driver’s license and have a satisfactory Motor Vehicle Report (MVR); ability to operate customer vehicles for test drives.
• Commitment to owning a basic set of tools or participate in Monro’s tool purchase program.

Work Environment & Physical Requirements

This job operates in an automotive shop environment with exposure to moderate noise, weather, chemicals, odors, dirt, and dust. The role may require:

• Flexible hours, including evenings, weekends, and holidays.
• Ability to see, lift, carry, and stock up to 50 lbs without assistance.
• Frequent standing, walking, and occasional climbing, squatting, bending, or kneeling.

Benefits

• Performance-based incentives
• Paid vacation and holidays for full-time teammates
• Reimbursement for ASE Certifications
• Reimbursement for State Inspection Licenses where applicable
• 401(k) eligibility immediately upon hire
• Direct Deposit
• Employee Discounts
• Healthcare, Vision, and Dental for full-time teammates
• Employee Access Perks
• Career Advancement Opportunities

Your next Destination!

Growth Opportunity:

Monro supports teammates through coursework, leadership development, and on-the-job training, with company-sponsored certifications and Monro University coursework to advance careers.

This employer is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to color, sex, age, status, protected veteran status, or any other characteristic protected by law.