General Practice Receptionist

Derbyshire Community Health Services NHSFT; Chesterfield; On-site; GBP 20,000 - 25,000; Full time

Job summary

A community health service provider in Chesterfield is looking for a General Practice Receptionist to be the first point of contact for patients. The role includes managing appointment bookings, addressing patient enquiries, and supporting the clinical team. Strong communication and attention to detail are crucial, along with prior customer service experience. Full training will be provided, making this an excellent opportunity for individuals looking to start their career in healthcare.

Qualifications

• Experience in a receptionist or administrative role is desirable.
• Strong communication skills are essential for patient interaction.
• Attention to detail is vital for managing patient records.

Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Answer telephone calls and respond to patient enquiries.
• Book, amend, and cancel appointments using SystmOne.

Skills

Communication skills

Attention to detail

Customer Service experience

Knowledge of GDPR

Education

GCSE C or Equivalent in English Language

Tools

SystmOne

Job description

Go back Derbyshire Community Health Services NHSFT

General Practice Receptionist

The closing date is 07 January 2026

St Lawrence Road Surgery is seeking a friendly, organised, and professional GP Receptionist to join our team. As a key member of the practice, you will be the first point of contact for patients, providing a high standard of customer service both face‑to‑face and over the phone.

Your responsibilities will include managing appointment bookings, handling patient enquiries, updating records, processing prescriptions, and supporting the clinical team with day to day administrative tasks. You will play a vital role in ensuring the smooth running of the surgery and delivering excellent patient care in line with DCHS values.

This role requires strong communication skills, attention to detail, and the ability to remain calm and professional in a busy healthcare environment. Experience in a receptionist or administrative role, particularly within the NHS, is desirable but not essential, as full training will be provided.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Workerroute we must ensure that we adhere to the sponsorship requirements set by UK Visa's and Immigration.

After carefully reviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibility criteria for a Skilled Worker visa, please follow this link to the gov.uk website

Skilled Worker visa: Overview - GOV.UK (www.gov.uk)

Main duties of the job

• Greet patients and visitors in a courteous and professional manner
• Answer telephone calls and respond to patient enquiries
• Book, amend, and cancel appointments using SystmOne
• Process repeat prescription requests accurately and efficiently
• Maintain and update patient records and documentation
• Handle incoming and outgoing correspondence
• Support the clinical team with administrative tasks as required
• Maintain patient confidentiality and adhere to data protection policies
• Assist in the smooth running of the surgery and contribute to a positive patient experience

About us

DCHS provides community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.

We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.

Job responsibilities

• Greet patients and visitors in a courteous and professional manner
• Answer telephone calls and respond to patient enquiries
• Book, amend, and cancel appointments using the clinical computer SystmOne
• Process repeat prescription requests accurately and efficiently
• Maintain and update patient records and documentation
• Handle incoming and outgoing correspondence
• Support the clinical team with administrative tasks as required
• Maintain patient confidentiality and adhere to data protection policies
• Assist in the smooth running of the surgery and contribute to a positive patient experience

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Person Specification

Personal Qualities

• Knowledge of GDPR and Confidentiality

Experience

• Customer Service/Front of House Experience within the past 2 years
• GCSE C/ or Equivalent in English Language
• Experience within the NHS/General Practice
• Experience of using GP Clinical Software eg SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Derbyshire Community Health Services NHSFT