General Practice Assistant

Stourside Medical Practice; Halesowen; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Halesowen is looking for a General Practice Assistant for a one-year fixed term role. The position involves a mix of clinical and administrative tasks, requiring a versatile candidate with experience in high-level administration and NHS primary care. Key responsibilities include supporting GPs with patient care and managing workflows. Ideal candidates should possess relevant qualifications and demonstrate excellent organizational skills.

Qualifications

• GCSE A-C or 5-9 maths and English required.
• 2 years high level administration experience in a patient-facing organization.
• NVQ Level 2 or 3 or Care Certificate Qualification preferred.

Responsibilities

• Support GPs with clinical and non-clinical administration.
• Conduct phlebotomy, dressings, ECGs, and Long Term Condition Reviews.
• Prioritize workflow for the GPs efficiently.

Skills

Ability to multi-task

Excellent organisation skills

Ability to remain calm under pressure

Ability to problem solve

Understanding of confidentiality

Education

GCSE A-C or 5-9 in Maths and English

NVQ Level 2 or 3 or Care Certificate Qualification

2 years high level administration experience

NHS Primary Care experience

Job description

Stourside Medical Practice supports the health needs of 6k residents in and around Halesowen.

We are looking to recruit a One Year Fixed Term General Practice Assistant to carry out Healthcare Assistant Duties and to support the GPs in a higher level clinical administration role. The primary function of this role is to provide clinical administration and clinical support to the different teams within the practice, to ensure continuity and consistency in workflow delivery. Flexibility is important for this role as there will be a lot of variety and no two days will be the same.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, you are encouraged to submit your application as early as possible.

Main duties of the job

A role with a balance expected to be 25% clinical and 75% administrative. Clinical duties would include dressings, phlebotomy, ECGs and Long Term Condition Reviews. Non clinically you would support the GPs and provide a high quality administrative support service. This is a high pressure role with a heavy workload and variety of tasks to juggle throughout the day. An ability to prioritise, have attention to detail and to remain calm under pressure is essential.

About us

We are based in the centre of Halesowen and have an experienced team of non-clinical staff, salaried GPs and practice nurses with the practice actively involved in a thriving Primary Care Network with a variety of allied health professionals supporting the practice including Pharmacists, Social Prescribers, Physiotherapist and Mental Health support workers.

Job responsibilities

Job Summary

See attached job description for a full job description. A GPA will support the practice by performing both clinical and non‑clinical administration with the target of freeing up GP time to allow them to focus on the patient.

• Clinical duties include Phlebotomy, dressings, ECGs and Long Term Condition Reviews
• Workflowing prioritising correspondence for the GP in terms of actions. Signposting some post to others such as clinical pharmacists etc and actioning appropriate actions yourself.
• Extracting all information from clinical letters that needs coding and adding to notes
• Arranging appointments, referrals, tests and follow up appointments of patients
• Completing basic (non‑opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc
• Helping the GP liaise with outside agencies e.g. getting an on‑call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)
• Completing medicines management preparation (prescriptions) ensuring all relevant checks have been made before sending to a GP for issue. This will include organising blood tests, sending out patient questionnaires and gathering other necessary information
• Following a protocol to file or action Normal Laboratory Results
• Build the Clinical Meeting monthly agenda and ensure accurate minutes taken with any follow on actions completed in a timely manner
• To action and file questionnaire responses from patients such as pre‑appointment, medication review and chronic disease questionnaires
• Following practice protocols signpost patient Triage requests to the appropriate person or by sending a self‑book link.
• Assist the clinical safeguarding lead by reporting, gathering and communicating information for children and adults as needed.

The duties and responsibilities in this job description are intended to be indicative but not exhaustive of the responsibilities of the post holder. As the role develops, the requirements of the job may develop and change. The job description will be reviewed and updated in discussion with the post holder to reflect these requirements.

Person Specification

Qualifications

• GCSE A‑C or 5‑9 maths and English
• 2 years high level administration experience in a patient facing organisation
• Ability to multi‑task and work under pressure
• NVQ Level 2 or 3 or Care Certificate Qualification
• NHS Primary care experience
• Workflow and coding knowledge
• Medication knowledge

Personal Skills

• Ability to remain calm when dealing with difficult or distressed people / circumstances.
• Ability to work on own initiative and as part of a team.
• Able to think ahead and anticipate issues.
• Ability to problem solve.
• Ability to be assertive, but polite and patient.
• Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.
• Commitment to health and safety, equal opportunities and anti‑discriminatory practices in employment and service provision.
• Understanding of the needs for confidentiality and compliance with protocols.
• Able to adapt a flexible working approach.
• Willingness to undertake training both in house and externally.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.