General Operations Manager- Luxury fashion brand

Four Seasons; Greater London; On-site; GBP 68,000 - 80,000; Full time

Job summary

A luxury fashion brand is seeking a General Operations Manager in Greater London to oversee their end-to-end operational activities across production, logistics, and supply chain functions. The ideal candidate will have over 5 years of experience in luxury fashion operations and a proven track record of managing complex, global operations. This role involves enhancing operational efficiency and quality standards while leading a high-performing team. Competitive salary and career development opportunities are offered.

Benefits

Competitive salary and performance-based bonus

Employee discounts

Access to exclusive brand events

Qualifications

• 5+ years of experience in operations or supply chain management within the luxury fashion or retail industry.
• Proven success in managing complex, global operations across multiple markets.
• Exceptional organizational, analytical, and leadership skills.

Responsibilities

• Develop and implement operational strategies to support objectives and enhance efficiency.
• Oversee daily operations including production planning and distribution.
• Lead and develop the operations team for performance excellence.

Skills

Operational strategy development

Supply chain management

Leadership and team development

Analytical skills

Proficient in ERP systems

Fluency in English

Education

Degree in Business Administration or related field

Tools

Logistics software

Supply chain analytics tools

Job description

General Operations Manager, Luxury Fashion brand

Up to £80,000

London

Rooted in the long-standing traditions of polo, this brand embodies the spirit and sophistication of a sport that has shaped British heritage and style for generations. Inspired by the very institution that defined the rules of the game, our collections celebrate the authentic values and elegance synonymous with polo’s rich legacy.

Drawing from this distinctive lifestyle, our design philosophy embraces understated, refined luxury — offering a modern interpretation of classic British style. Each collection captures the grace and movement of equestrian culture, reimagined through a contemporary lens.

Having recently launched in the UK and celebrated a milestone collaboration with Liberty of London, the brand is now poised for expansion into Asian, American and European markets, while continuing to deepen its presence at home.

Position Overview

The Operations Manager will be responsible for managing end-to-end operational activities across production, logistics, inventory, and supply chain functions. This role is integral to maintaining the brand’s reputation for quality and service while driving continuous improvement in processes and systems to support global growth.

The ideal candidate is detail-oriented, commercially astute, and experienced in luxury fashion operations — balancing efficiency with the uncompromising standards of a prestige brand.

Key Responsibilities

Operational Strategy & Management

• Develop and implement operational strategies to support business objectives, streamline workflows, and enhance efficiency across global functions.
• Oversee daily operations including production planning, procurement, logistics, and distribution.
• Ensure alignment between operational capabilities and commercial goals across regions.

Supply Chain & Logistics

• Manage relationships with global suppliers, manufacturers, and logistics partners to ensure timely and high-quality product delivery.
• Oversee import/export compliance, shipping logistics, and customs processes.
• Optimize supply chain operations with a focus on sustainability, traceability, and cost control.

Inventory Management

• Maintain optimal stock levels across retail, e-commerce, and wholesale channels.
• Oversee warehousing operations and inventory control systems to ensure accuracy and efficiency.
• Implement best practices in demand forecasting and replenishment.

Quality & Process Improvement

• Ensure all operational processes uphold luxury standards in craftsmanship, packaging, and presentation.
• Drive continuous improvement initiatives to enhance quality, reduce waste, and increase productivity.
• Collaborate with design, production, and retail teams to ensure seamless product flow and launch execution.

People & Leadership

• Lead, coach, and develop the operations team to achieve performance excellence.
• Foster cross-functional collaboration across departments and global offices.
• Promote a culture of accountability, innovation, and operational excellence.

Reporting & Compliance

• Monitor and report on KPIs related to production timelines, cost efficiency, and service levels.
• Ensure compliance with international trade regulations, sustainability policies, and company standards.

Qualifications & Experience

• Degree in Business Administration, Supply Chain Management, Operations, or a related field ideally.
• 5 years of experience in operations or supply chain management within the luxury fashion, retail, or lifestyle industry.
• Proven success in managing complex, global operations across multiple markets.
• Strong knowledge of ERP systems, logistics software, and supply chain analytics tools.
• Exceptional organizational, analytical, and leadership skills.
• Ability to thrive in a fast-paced, dynamic, and international environment.
• Fluent in English; proficiency in additional languages (e.g., French or Italian) is an asset.

What the brand will offer

• Competitive salary and performance-based bonus.
• Opportunity to work with a globally recognized luxury brand.
• Exposure to international markets and cross-functional projects.
• Career development opportunities within a world-class fashion organization.
• Employee discounts and access to exclusive brand events.