General Manager - Welling, London

Novo Gyms; Greater London; On-site; GBP 150,000 - 200,000; Full time

Job summary

A fitness organization in Greater London is seeking a General Manager to oversee daily operations, ensuring exceptional member experience and driving membership growth. The ideal candidate should have over 3 years of management experience, strong leadership and communication skills, and proven sales and customer service expertise. Responsibilities include managing staff, developing sales strategies, and fostering a welcoming environment for members. This role offers the opportunity to lead a motivated team in a vibrant fitness community.

Qualifications

• 3+ years of management experience, preferably in the fitness industry.
• Strong leadership and communication skills are essential.
• Proven sales and customer service experience required.

Responsibilities

• Oversee daily gym operations to ensure cleanliness and safety.
• Maintain high levels of member satisfaction and address concerns.
• Develop and execute membership sales goals and marketing strategies.

Skills

Leadership

Communication

Sales

Customer Service

Multitasking

Job description

The General Manager is responsible for overseeing all daily operations of the gym, ensuring exceptional member experience, driving membership growth, and leading a high-performing team. This role requires strong leadership, business management skills, and a passion for fitness.

Operations & Facility Management

• Oversee daily gym operations to ensure cleanliness, safety, and equipment functionality.
• Manage schedules, staffing levels, and day-to-day workflows.
• Ensure compliance with company policies, procedures, and industry regulations.

Member Experience

• Maintain high levels of member satisfaction and promptly address concerns.
• Foster a welcoming, community-focused environment.
• Oversee member onboarding, engagement, and retention strategies.

Sales & Business Performance

• Develop and execute membership sales goals, promotions, and marketing strategies.
• Monitor key performance indicators (KPIs) and create action plans to meet targets.
• Manage budgets, expenses, and financial reporting.

Team Leadership

• Recruit, hire, train, and mentor staff, front desk, and support teams.
• Lead staff meetings and performance evaluations.
• Promote a positive, motivated team culture.

Administrative Duties

• Inventory and supply orders.
• Maintain accurate records and reporting.
• Communicate regularly with ownership regarding performance and needs.

Qualifications

• 3+ years of management experience (fitness industry preferred).
• Strong leadership and communication skills.
• Proven sales and customer service experience.
• Ability to multitask and work independently.
• CPR/AED certification (or willingness to obtain).