General Manager - Slough, Berkshire

Mega City; Windsor; On-site; GBP 150,000 - 200,000; Full time

Job summary

A leading leisure operator in Windsor is seeking a General Manager to oversee all operational, financial, and staffing aspects of the centre. The ideal candidate will have at least 2 years of management experience in the hospitality or entertainment sector, strong leadership skills, and a proven track record of enhancing customer service. The role offers a competitive salary starting at £45,000 plus bonuses, with opportunities for career progression and a supportive work culture.

Benefits

Competitive remuneration package

Career progression opportunities

Employee discounts

Qualifications

• Minimum 2 years of management experience in hospitality, leisure, retail, or entertainment.
• Strong leadership skills with a record of employee engagement.
• Experience managing a budget of at least £1m.

Responsibilities

• Provide leadership across departments ensuring smooth operations.
• Oversee financial performance, including budgeting and revenue growth.
• Lead training programs to build a customer-focused team.

Skills

Leadership

Financial management

Team development

Customer service excellence

Operational efficiency

Communication

Tools

POS software

Operational systems

Job description

General Manager - Slough, Berkshire

Job Type: Full Time

Company Overview

We are an operator in the leisure and entertainment industry, offering a premium family entertainment experience through a diverse range of attractions including arcade gaming, AR Darts, laser tag, VR, karaoke, batting cages, bowling, food and beverage services, and event hosting.

Our commitment is to deliver safe, memorable, and high-quality experiences that bring people together.

To support our continued growth and operational excellence, we are seeking a results-driven

Position Summary

The General Manager will be responsible for overseeing all operational, financial, and staffing aspects of the centre.

This role requires a strategic leader with strong business acumen and a proven ability to deliver exceptional customer service while effectively managing a multidisciplinary team in a fast-paced, customer-centric environment.

Key Responsibilities

• Provide strategic and hands‑on leadership across all departments, ensuring smooth daily operations and alignment with business objectives
• Oversee financial performance, including budgeting, forecasting, cost control, and revenue growth initiatives
• Ensure optimal staffing levels, performance management, and training programs to build a high‑performing, customer‑focused team
• Maintain operational standards in safety, cleanliness, maintenance, and service delivery
• Lead the implementation of marketing campaigns, promotional events, and community engagement strategies
• Manage guest experience metrics, continuously identifying areas for improvement
• Serve as the primary liaison between corporate leadership and centre‑level operations
• Ensure compliance with all regulatory, licensing, health and safety requirements

Qualifications & Experience

• Minimum 2 years of management experience preferably as a General Manager in hospitality, leisure, retail, or entertainment environments
• Strong leadership skills with a track record of team development and employee engagement
• Solid financial and commercial acumen with experience managing P&L responsibilities
• Excellent interpersonal and communication skills
• Demonstrated ability to drive operational efficiency and improve guest satisfaction
• Proficiency in operational systems, POS software, and standard office tools
• Willingness to work flexible hours, including evenings, weekends, and holidays as needed
• Experience managing a budget of at least £1m

What We Offer

• A competitive remuneration package with performance‑based incentives, salary from £45,000 plus bonus.
• Career progression opportunities and development within a growing organization
• A supportive, inclusive, and professional work culture
• Complimentary access to attractions and employee discounts

Application Process

Interested candidates are invited to submit a detailed resume and a cover letter outlining relevant experience and leadership achievements by clicking

'Apply'