General Manager: PlayArts

Bryn Mawr College; Wales; On-site; GBP 30,000 - 45,000; Full time

Job summary

A creative arts organization based in Wales is seeking a full-time General Manager to oversee administrative functions, manage client communication, and ensure the organization's daily operations run smoothly. The ideal candidate will have at least 4 years of customer service experience and a passion for the arts. Strong organizational and communication skills are essential for success in this leadership role.

Benefits

Health and dental benefits

Professional development opportunities

Qualifications

• 4+ years of customer service experience required.
• Experience in an administrative role preferred.
• Experience working with children is preferred.
• Interest or background in the arts is a plus.

Responsibilities

• Manage client communication and inquiries.
• Ensure accuracy of policies and marketing materials.
• Handle company bills and subscriptions.
• Oversee cleanliness and organization of the main location.
• Assist with new staff onboarding.

Skills

Customer service

Organizational skills

Verbal communication

Written communication

Problem solving

Multi-tasking

Job description

PlayArts is seeking a full time General Manager. The General Manager’s main purpose is to lead general administrative duties and ensure the flow of daily functions at our main location. The General Manager should have a positive attitude and customer service skills as they will be acting as an ambassador for PlayArts. The ideal candidate is a strong multi-tasker and problem solver. Candidates must be well organized and self motivated with strong verbal and written communication skills. The General Manager reports to The Operations Director. This is a leadership position. The General Manager will work with the Executive Director, Operations Director and Program Directors as we continue to develop PlayArts company policy and culture.

Schedule:Full time Mon-Fri

Job Duties:

• Managing client communication: Answering phone calls, business email boxes, and checking mail
• Being able to give customers detailed information about PlayArts and the services we offer
• Attending biweekly marketing and Leadership meetings
• Ensuring policies, process documents, systems, company tools, and marketing materials are accurate and up-to-date
• Staff-wide communication
• Identify and communicate culture issues and facilitate culture-building activities such as quarterly staff events and staff birthdays
• Identify and problem-solve company-wide issues and improve efficiency by creating and strategies and processes
• Ordering marketing materials for various departments
• Ordering, checking and maintaining general cleaning, first aid, and office supplies
• Sending invoices and processing refunds
• Managing company bills and subscriptions
• Check writing
• Ensuring the cleanliness, maintenance and organization of main physical location and maintaining: This includes maintaining and performing a daily, weekly, monthly and quarterly checklist of cleaning tasks as well as supervising the daily cleaning tasks of teachers and weekend staff
• Scheduling building maintenance requests as needed
• Assisting with onboarding of new staff by acquainting them with general maintenance and organizational processes, procedures and storage items and locations
• Processing and maintaining up-to-date door and alarm codes for employees

Role Requirements:

• At least 4 years customer service required
• Experience in an administrative role preferred
• Experience with children preferred
• Interest or background in the arts is a plus
• Health and dental
• Professional Development

WHO WE ARE

Our Mission:
To create community and inspire creativity through play-based arts education

Our Philosophy:

● We believe play is important
● We believe autonomy promotes learning
● We believe risk is a part of life
● We believe in respect
● We believe mistakes are learning opportunities

Our Vision:
To be a change-making educational leader and impactful community resource,
revolutionizing learning, parenting, and employment in and beyond Philadelphia.

OUR CORE VALUES:

PlayArts is an equal opportunity employer and everyone is welcome here. We recognize that diversity can only make us better. PlayArts makes admissions and employment decisions without regard to race, color, religious creed, disability, ancestry, national origin, language, age or sex and provides reasonable accommodations for those who need them for religious or medical reasons, as required by law.